Back to Remote jobs >
Customer Service
Event App Builder
@Swapcard
[Hiring] Event App Builder @Swapcard
Mar 21, 2025 - Swapcard is hiring a remote Event App Builder. 💸 Salary: unspecified. 📍Location: Northern America, Americas, Latin America (LATAM), Europe, EMEA, USA, UK, Canada, Germany, France, India, Asia, Africa, Brazil, APAC, Australia.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves supporting the Customer Team and managing the branded app experience.
- Liaise with Customer Team to create/update apps and follow up as per deadlines
- Publish new versions of the app as per the product release schedules and bug fixes
- Report and analyse app usage/creation methods to identify areas of improvement
- Keep track of possible policy changes made by Apple (IOS) and Google (Android)
- Escalate process/product improvements to the Product team for continuous improvement
- Co-design a product roadmap for our “Branded App in Studio” to smoothen the client journey
- Educate and train teams on Branded App specifics
- Connect with clients to help them sort out branded app issues
- Participate in projects that involve the user experience across Swapcard
- Provide internal and external support for events and act as support to our Customer team during high seasonal demand
Qualifications
- 1 to 3 years of experience in customer service, support or project management
- Experienced and/or interested in tech and events
- Has a basic understanding of app publishing
- Fluent in English
- Basic experience with app SDK and play store and apple store guidelines
- Collaborative with the ability to work autonomously
- Service oriented & empathetic toward clients with excellent interpersonal skills
- Startup mindset - ready to learn, adapt, & initiate quickly
- Passionate, proactive, and involved
- Optimistic & calm when under pressure
Swapcard’s Interview process
- Screening Interview with a recruiter from our people team.
- A remote exercise to demonstrate and assess your skills.
- Manager review with your future reporting manager
- Leadership review with one of our department leaders
- Reference check conducted by our people team
- Offer
Benefits
- International team with 40+ nationalities (more on the way!) 🌍
- Remote-first policy with headquarters in Paris 🗼
- Thriving startup with career growth opportunities 🪴
- Open-minded culture that appreciates differences 👽
- Feedback-driven, supportive & curious team with a DIY mindset 🤔 🛠
- Generous Paid Time Off to ensure you have time for what matters most ❤️🏡
- Remote perks designed to optimize your working experience 🎁
- In-person social gatherings to celebrate our achievements 🏝️
- 100% of your health insurance contribution paid by Swapcard 🏥
- Work-from-home budget (one-off contribution for equipment in addition to your initial equipment setup) 🖇️
- Co-working space budget to support remote work in professional environments 💼
- Learning budget to help you develop new and existing skills 🤓
- Mental health care initiatives to support your well-being 🧘
Equal Opportunity
Swapcard is committed to upholding equal employment practices and making merit-based employment decisions. We welcome individuals from all backgrounds, abilities, and experiences to apply, regardless of race, nationality, religion, sexual orientation, gender identity, pregnancy status, age, marital status, and status as a veteran.
Similar Remote Jobs
More jobs at Swapcard
-
Sales / Business unspecified Northern America, Americas, Latin America (LATAM) +13 moreMar 10, 2025
More Customer Service jobs
-
Customer Service $40,000 - $62,000 USA, Australia, MexicoMar 23, 2025 -
Customer Service unspecified GreeceMar 23, 2025
-
Customer Service great salary GreeceMar 23, 2025
More jobs in Northern America
-
Sales / Business competitive salary with commission & performance-based bonuses Northern America, Americas, Latin America (LATAM) +13 moreMar 23, 2025 -
Customer Service €18,000 - €25,000 annual compensation Northern AmericaMar 23, 2025 -
Software Development unspecified Northern America, Europe, AsiaMar 22, 2025
Kickstart Your Job Search
Need advice to apply?
Join our free
Webinar « 3
Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free
Unlock 53,058 additional remote jobs, advanced search & email notifications
Get Access Now
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
Try for free - no card required.
️
| 📍 | Be aware of the location restriction for this remote position: Northern America, Americas, Latin America (LATAM), Europe, EMEA, USA, UK, Canada, Germany, France, India, Asia, Africa, Brazil, APAC, Australia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Northern America, Americas, Latin America (LATAM), Europe, EMEA, USA, UK, Canada, Germany, France, India, Asia, Africa, Brazil, APAC, Australia
|
|
Job Type
full-time
|
Posted
Mar 21, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Northern America, Americas, Latin America (LATAM), Europe, EMEA, USA, UK, Canada, Germany, France, India, Asia, Africa, Brazil, APAC, Australia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
