Subscription Account Manager @Informa Group Plc.

[Hiring] Subscription Account Manager @Informa Group Plc.

Mar 29, 2025 - Informa Group Plc. is hiring a remote Subscription Account Manager. 💸 Salary: up to 80,000 usd, plus commission. 📍Location: USA.

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Role Description

As a Subscription Account Manager, you'll be instrumental in driving growth for our largest customers by ensuring the success and satisfaction of their subscription services. Working alongside Key Account Managers and Customer Success Managers, you'll be part of a dynamic team focused on maintaining and expanding strategic growth relationships.

Manage the subscription renewal process for key clients, ensuring timely contract renewals
Identify and pursue upsell opportunities to drive account expansion
Collaborate with the sales team to maximize revenue potential
Build and nurture strong relationships with key stakeholders in customer organizations
Serve as the primary point of contact for customer inquiries, issues, and escalations
Expand existing relationships and develop new key connections within accounts
Monitor and assess the health of customer accounts
Identify areas for improvement and opportunities for upsell or cross-sell
Proactively manage the multi-step annual renewal process
Address potential challenges or issues that may impact renewal decisions
Work closely with Key Account Managers and Customer Success Managers
Engage with internal teams to drive customer retention and growth
Participate in the entire B2B sales cycle

Qualifications

Proven experience in B2B subscription sales or account management
Strong track record of achieving high renewal rates and growing existing accounts
Excellent relationship-building and communication skills
Data-driven approach to decision-making and problem-solving
Experience with CRM systems and subscription management tools
Ability to work collaboratively in a team environment
Service-oriented professional with a consultative approach
Strong relationship-building and communication skills
Ability to understand and address complex customer needs
Experience in B2B sales, particularly in a subscription-based model
Proactive problem-solver with a focus on customer satisfaction
Quota-carrying experience preferred

Benefits

Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns.
Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks.
Broader impact: take up to four days per year to volunteer, with charity match funding available too.
Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves.
Time out: We offer unlimited paid time off (PTO) to help you maintain a healthy work-life balance. In addition to your PTO, and you will receive 10 national holidays.
Competitive benefits, including a 401k match, parental leave and an ESPP offering company shares at a minimum 15% discount.
Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more.
Recognition for great work, with global awards and kudos programs.
As an international company, the chance to collaborate with teams around the world.

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Back to Remote jobs > Sales / Business

Subscription Account Manager @Informa Group Plc.

Sales / Business

Salary 💸 up to 80,000 usd, plus commission	Remote Location USA
Job Type full-time	Posted Mar 29, 2025

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Subscription Account Manager @Informa Group Plc.

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