[Hiring] Solutions Consultant @Kustomer
Feb 14, 2025 - Kustomer is hiring a remote Solutions Consultant. 💸 Salary: competitive salaries, stock options. 📍Location: USA, UK.
Role Description
Do you enjoy problem-solving complex business problems facing companies every day? What if you had a next-generation platform that could solve that goal? What if you could work for a company that is changing the way that companies interact with their customers? What if you could work alongside the best and brightest in the industry to craft innovative solutions and transformational strategies? All this in a driven, collaborative and rewarding environment... Sounds too good to be true, you say? Absolutely not! Here at Kustomer, we call it Solution Consulting.
The Solutions Consultant (SC) is responsible for all technical, solution, and competitive aspects of the Kustomer sales cycle. SC’s must be both sales focused and technically savvy. They must be successful in selling alongside Enterprise and Mid Market executives, and convincing C-level and director level executives of the technical merits of the software solution. The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our AEs and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.
- Working closely with Sales teams, your peers, and product management to deliver the appropriate solution and establish credibility and trust with the customer
- Evangelizing Kustomer platform value to customers (including business & IT executives)
- Business requirements assessment and delivery of findings, including key pain points, proposed solutions to meet business needs, and ROI where applicable
- Development of a technical sales strategy
- Configuring and effectively demonstrating our solutions in a way that closely reflects each customer's business (tailored demonstrations)
- Mapping RFI/RFP requirements to software solutions
- Scoping, managing and executing customer pilots and Proof of Concepts
- Solution scoping abilities - using our existing solution and influencing new product development
- May involve handling sensitive personal data
Qualifications
- 8+ years of Mid Market/Enterprise software selling experience
- Excellent interpersonal, communication, persuasion, presentation, and writing skills
- CRM, Contact Center or Customer Service Experience is highly desired
- Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications
- Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution
- Must be willing to work in a fast-paced startup environment with multiple responsibilities
- Bachelor's degree or relevant professional experience
- May include traveling for 30 to 50 percent of the time
- HIPAA Compliance
Benefits
- Competitive salaries
- Stock options
- 100% healthcare coverage
- 401K
- WiFi and Mobile reimbursement
- A generous vacation policy in the United States
- Pension and supplemental health insurance in the UK
- Other perks
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| 📍 | Be aware of the location restriction for this remote position: USA, UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
competitive salaries, stock options
|
Remote
Location
USA, UK
|
|
Job Type
full-time
|
Posted
Feb 14, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA, UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
