[Hiring] Engineering Manager @Kustomer
Mar 27, 2025 - Kustomer is hiring a remote Engineering Manager. đź’¸ Salary: competitive salaries and stock options. đź“ŤLocation: USA, UK.
Role Description
We’re looking for an exceptional Engineering Manager to lead our Automations team. The Automations team is responsible for developing and maintaining various automation processes within the Kustomer platform. In this dual role, you’ll serve as both a hands-on technical lead and an empathetic people manager.
- Guide a talented group of engineers from diverse backgrounds, helping them grow while driving team performance and fostering a culture of technical mentorship.
- Play a key role in designing and building robust backend systems that enhance our platform and automation capabilities.
- Shape our technical vision and execution, in close collaboration with Product and other stakeholders.
- Drive engineering best practices to improve code quality and scale our systems.
Key Responsibilities
- Manage a team of software engineers with diverse experience (30%)
- Manage employees performance by holding regular 1-1’s, conducting performance reviews, setting objectives for each team member, and overseeing team’s work.
- Provide leadership and coaching to develop your team members.
- Provide technical mentorship and guidance to the team and top management, as well as provide input into cross-team projects and initiatives.
- Support established organizational objectives by developing goals and strategies.
- Report on goals and represent the teams to senior leadership.
- Participate in hiring and recruiting initiatives.
- Analyze, design, and develop software to improve the company's platform and expand its automation capabilities (30%)
- Develop microservices, primarily using AWS, Node.js, Python, React, researching and implementing new or unused technologies where appropriate.
- Own the technical plans and execution for projects and features that impact ease-of-use for clients, focusing on automating tedious and repeated tasks.
- Provide strategic vision and execution on the technical roadmap.
- Participate in sprint planning, and partner with Product to ensure the team is delivering quality technical output (20%)
- Lead the team in translating business requirements and R&D initiatives into technical requirements, including selection of appropriate technologies.
- Participate in cross-team initiatives to drive engineering best-practices (20%)
- Conduct code and architecture reviews across the platform.
- Monitor and contribute to improving code quality and decreasing time to deliver code, by staying involved in initiatives around on-call rotations, application performance monitoring, test automation, development environments, and/or continuous delivery pipelines.
- Maintain good relationships with internal and external stakeholders.
- Engage in client calls when necessary to provide technical insight and roadmap.
Qualifications
- You have a bachelor's degree (or equivalent experience) in Computer Science or related field.
- You have 7+ years of progressive experience in software engineering.
- You have at least 1+ year of experience managing a team of engineers.
- You have experience growing, mentoring, and developing engineers with varying degrees of experience.
- You are up-to-date with, and have a passion for, software engineering best practices.
- You have experience attracting and hiring engineering talent.
Technical Experience
- You’re familiar with Golang and/or Node.js.
- You’ve worked with and built REST APIs.
- Experience with continuous deployment.
- Experience with Docker, Terraform, and/or AWS.
- Experience with Elasticsearch, Solr, or Algolia.
- Experience with automated testing practices.
- HIPAA Compliance.
Benefits
- Kustomer offers an array of benefits including competitive salaries and stock options.
- In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy.
- In the UK we also offer pension, supplemental health insurance and other perks.
Diversity & Inclusion at Kustomer
Kustomer is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
Disclaimer
Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.
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| đź“Ť | Be aware of the location restriction for this remote position: USA, UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
competitive salaries and stock options
|
Remote
Location
USA, UK
|
|
Job Type
full-time
|
Posted
Mar 27, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA, UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
