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Senior Enterprise Account Manager - Demand
@Parachute Health
[Hiring] Senior Enterprise Account Manager - Demand @Parachute Health
Mar 29, 2025 - Parachute Health is hiring a remote Senior Enterprise Account Manager - Demand. 💸 Salary: $105k-$125k. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Enterprise Account Manager at Parachute Health oversees a portfolio of large health systems, ensuring seamless adoption, optimization, and growth of the platform. This role serves as the key point of contact for enterprise clients, focusing on long-term success, relationship management, and identifying opportunities for deeper integration and expansion.
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Account Activation & Success:
- Successfully accept Enterprise Health System handoffs from the implementation team post-integration, ensuring a smooth transition and ongoing client engagement.
- Develop and execute strategic account optimization plans to maximize platform adoption and success.
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Client Relationship Management:
- Build and maintain strong relationships with key stakeholders across large health systems.
- Serve as the primary point of contact, ensuring client needs are met promptly and effectively.
- Plan, prepare, and deliver quarterly business reviews to showcase performance metrics, highlight value delivered, and identify areas for improvement and growth.
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EHR Integration Support:
- Leverage familiarity with EHR systems (e.g., Epic and Cerner) to guide clients in optimizing workflows and resolving integration challenges in collaboration with the support and integration teams.
- Comfortable troubleshooting minor integration issues.
- Familiarity with FHIR and ADT integrations.
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Growth & Optimization:
- Analyze usage trends and client workflows to identify opportunities for increased engagement, expanded adoption, and additional integrations.
- Develop data-driven insights to ensure clients maximize the value of Parachute within their DME workflows.
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Technical Troubleshooting:
- Provide expertise in troubleshooting integration issues, addressing EHR-related challenges, and collaborating with internal teams to ensure technical solutions are implemented successfully.
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Process Improvement:
- Gather user feedback and collaborate with product and design teams to enhance the platform.
- Identify and escalate feature requests and track progress with internal teams.
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Training & Support:
- Conduct refresher training sessions and demos to ensure ongoing user engagement.
- Support clients with managing critical tasks like updating user access and optimizing workflows.
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Collaboration:
- Work closely with sales, implementation, support, and product teams to ensure a seamless experience for enterprise clients and drive continuous improvement in processes.
Qualifications
- 3-5 years of experience in account management, implementation, customer success, or a related field, preferably in healthcare tech or SaaS.
- Familiarity with EHR systems aligned with Health Systems, such as Epic and Cerner.
- Familiarity with health system hierarchy, workflows and integrations.
- Ability to independently manage several high priority client relationships.
- Experience troubleshooting SaaS platform issues and managing integration-related challenges.
- Strong interpersonal and communication skills for building trust, managing expectations, and collaborating across teams.
- Ability to analyze data to identify gaps and trends, provide insights, and drive account growth utilizing tools such as Tableau.
- Proficiency in CRM tools like Gainsight and HubSpot; familiarity with data visualization tools like Tableau is a plus.
- Passion for improving patient outcomes and ensuring client success in healthcare settings.
- Ability to manage multiple enterprise accounts, prioritize tasks, and adapt to changing needs in a fast-paced environment.
- Ability to travel up to 40% of the time for conferences, client on-sites, and company events.
Benefits
- Medical, Dental, and Vision Coverage
- 401(k) Retirement Plan
- Remote-First Company with the option to work from our New York City or Denver offices
- Equity Incentive Plan
- Annual Company-Wide Bonus (up to 15%)
- Flexible Vacation Policy
- Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
- Monthly Internet Stipend
- Annual Home Office Stipend
- Co-Working Space Reimbursement
Base Salary
$105K-$125K
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Sales / Business
Sales / Business
|
Salary
💸
$105k-$125k
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 29, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
