Mid-Market Demand Account Manager @Parachute Health

[Hiring] Mid-Market Demand Account Manager @Parachute Health

Apr 02, 2025 - Parachute Health is hiring a remote Mid-Market Demand Account Manager. 💸 Salary: $58,500-70k + commission. 📍Location: USA.

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Role Description

The Mid-Market Demand Account Manager oversees a portfolio of small to mid-sized healthcare facilities, ensuring complete adoption and optimization of the Parachute platform. This role bridges the gap between onboarding and ongoing account management, focusing on account activation, workflow optimization, and supporting day-to-day client needs while identifying opportunities for growth.

Account Activation & Training:
- Collaborate with the implementation and sales teams to onboard accounts, sign up and train new users, and drive complete adoption of the Parachute platform.
- Execute strategic account plans to deepen engagement within large potential facility customers, including identifying upsell opportunities and enhancing platform adoption.
Client Support:
- Proactively address client needs by managing account configuration, troubleshooting integration issues, providing additional training, and resolving platform-related questions.
- Collaborate closely with integration and support teams to resolve technical challenges efficiently.
- Gather and relay client feedback to product and design teams, contributing to platform enhancements and ensuring continuous improvement aligned with client needs.
Growth & Optimization:
- Analyze usage trends and client workflows to identify opportunities for increased engagement and expanded adoption of Parachute.
- Collaborate with clients to develop tailored strategies for optimizing their DME workflows, addressing pain points, and introducing best practices.
- Leverage data insights to propose actionable solutions, ensuring clients maximize the platform’s value while driving higher utilization and client satisfaction.
Data-Driven Insights:
- Provide clients with usage data to demonstrate value and inform decision-making.
- Define and track key performance indicators (KPIs) to measure account health and success.
- Analyze account performance data and provide regular reports to management and stakeholders.
- Conduct quarterly business reviews to showcase value through data-driven insights and metrics.

Qualifications

Bachelor’s degree or equivalent experience in account management, customer success, or sales.
2-3 years of experience in account management, customer success, or a related field. Healthcare tech experience preferred.
Experience managing a portfolio of accounts with measurable growth in usage and revenue.
Strong communication and organizational skills.
Foundational understanding of EHR platforms, integrations, and healthcare workflows.
Familiarity with SaaS platforms or healthcare industry experience is a plus.
Familiarity with CRM tools like Gainsight and HubSpot, with the ability to analyze customer data, identify trends, and develop strategic account plans.
Ability to travel up to 30% of the time.

Benefits

Medical, Dental, and Vision Coverage
401(k) Retirement Plan
Employees can work remotely in the United States or have the option to work from our New York City or Denver offices
Equity Incentive Plan
Annual Company-Wide Bonus (up to 15%)
Flexible Vacation Policy
Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
Monthly Internet Stipend
Annual Home Office Stipend
Co-Working Space Reimbursement
Base Salary: $58,500-70K + Commission

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Back to Remote jobs > Sales / Business

Mid-Market Demand Account Manager @Parachute Health

Sales / Business

Salary 💸 $58,500-70k + commission	Remote Location USA
Job Type full-time	Posted Apr 02, 2025

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Mid-Market Demand Account Manager @Parachute Health

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