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[Hiring] Portfolio Success Manager @ShipBob, Inc.
Mar 29, 2025 - ShipBob, Inc. is hiring a remote Portfolio Success Manager. 💸 Salary: $95,000 - $115,000. 📍Location: USA.
Role Description
The Portfolio Success Manager (PSM) brings premier account management strategy to their portfolio of enterprise level merchants at ShipBob. A PSM focuses on driving expansion solutions domestic and international, building executive level relationships and trusted partnership, and managing an account team and processes for smooth business operations. Their mission is not only to provide a world-class merchant experience, but also strategies and relationships that are built to last. A PSM will need to be comfortable running strategic in-person business reviews, innovating both externally with the client and internally within ShipBob to help the organization evolve with our top client’s needs. Success for a PSM is building a robust account team and processes with SOPs and reporting capabilities, run and close complex expansion deals, and develop relationships and close partnership contracts at an executive level. This role reports to the Senior Manager, Merchant Success.
- Collaborate with internal leadership and teams to continuously improve and innovate the merchant experience.
- Manage a book of high revenue clients and grow their business within ShipBob.
- Source and close expansion deals within your merchant book of business.
- Manage contractual negotiations & renewals to secure long-term partnerships with our top merchants.
- Collaborate cross departmentally with multiple stakeholders.
- Coach and build an effective account team to elevate the merchant experience through best-in-class communication, process management, and de-escalation.
- Analyze merchant supply chains to identify performance opportunities, efficiencies, and risk mitigation strategies.
- Conduct quarterly business reviews, in-person, when possible, to build trusted and lasting relationships at all levels of the merchant business.
- Experience with data analytics – reviewing and utilizing data to make decisions.
- Additional duties and responsibilities as necessary.
Qualifications
- 8-10 years of experience in sales and merchant services in a related industry.
- Experience in ecommerce preferred.
- Proven experience in business reviews with internal and external stakeholders, with confidence in presenting to C-suite executives.
- Established ability to negotiate and deliver contractual partnership deals.
- Demonstrated ability to manage and foster a positive team culture.
- Ability to build consultative and executive-level customer relationships.
- Excellent conflict resolution abilities and negotiation experience.
- Advanced written and verbal communication skills.
- Desire to work in a fast-paced environment.
- Advanced experience in Microsoft Office Suite.
- This role will require up to 15% of travel.
Benefits
- Medical, Dental, Vision & Basic Life Insurance
- Paid Maternity/Parental Leave Program
- Flexible Time Off Program
- Paid Sick Leave
- Floating Holidays (2 days/year)
- Wellness Days (1 day/quarter)
- 401K Match
- Comprehensive Benefits Package
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
$95,000 - $115,000
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 29, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
