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[Hiring] Senior Director, Presales Solutions @ShipBob, Inc.
Apr 03, 2025 - ShipBob, Inc. is hiring a remote Senior Director, Presales Solutions. 💸 Salary: $164,633 - $274,389 base salary plus bonus eligibility. 📍Location: USA.
Role Description
The Senior Director, Presales Solutions will be a key leader in ShipBob’s Revenue organization, responsible for accelerating time-to-revenue growth, optimizing new merchant implementation, and enhancing operational efficiencies through system improvements and automation. This role requires a leader of leaders who can elevate a global team, develop both managers and individual contributors, and scale our function to support our merchants effectively.
- Lead & Develop Talent: Build, manage, and develop a global team of managers and individual contributors who support merchants in their first 30-90 days with ShipBob.
- Presales Solutions Strategy: Partner with customer-facing teams across multiple segments of the business to identify client needs and craft tailored solutions.
- Implementation Efficiency: Improve team efficiency through automation, process improvements, and strategic resource allocation.
- Cross-Functional Influence: Drive collaboration with various teams to optimize the universal merchant experience and drive revenue growth.
- Data-Driven Decision Making: Utilize analytics and forecasting models to anticipate customer growth and ensure KPI achievement.
- Merchant Experience & Escalation Management: Oversee the implementation team and serve as the key escalation point for complex merchant issues.
- Strategic Innovation: Test and implement new merchant retention initiatives and process improvements.
Qualifications
- Minimum 3 years in a Senior Manager or Director-level role, with a proven ability to manage other leaders and scale high-performing teams globally.
- At least 5 years in an implementation function and 5 years in a sales engineering function, with deep technical knowledge of e-commerce integrations.
- Excellent ability to balance strategic thinking with hands-on execution.
- Experience leveraging analytics to inform strategy and drive efficiency.
- Track record of implementing automation and improving workflows.
- Ability to work seamlessly across departments, influencing key stakeholders.
- Experience with ERP systems (NetSuite), APIs, IMS, OMS, e-commerce platforms, and tools like Salesforce, Outreach, Tableau, and SQL.
- An excellent communicator and motivator who fosters alignment and engagement across teams.
Requirements
- Commitment to efficiency and data-driven decision making.
- Hands-on approach while engaging directly with the team.
- Ability to anticipate customer growth and leverage creative solutions.
Benefits
- Medical, Dental, Vision & Basic Life Insurance
- Paid Maternity/Parental Leave Program
- Flexible Time Off Program
- Paid Sick Leave
- Floating Holidays (2 days/year)
- Wellness Days (1 day/quarter)
- 401K Match
- Comprehensive Benefits Package
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$164,633 - $274,389 base salary plus bonus eligibility
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Apr 03, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
