[Hiring] PB Asia International Customer Success Manager @Partsbase
Mar 14, 2025 - Partsbase is hiring a remote PB Asia International Customer Success Manager. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
Role Description
Your main responsibility will be to cultivate and develop relationships with current PartsBase members. You’ll use a consultative sales approach to build rapport and discuss client’s needs, and explain how our platform will benefit them. You will manage the annual renewal of current member contracts, and proactively create upsell/cross-sell opportunities of ancillary products and new PartsBase initiatives. We have a comprehensive training program that will cover all of this and can transform you into a PartsBase subject matter expert!
- Develop and maintain strong relationships with key decision makers and stakeholders with PartsBase’s international market.
- Work closely with key contacts within the customer’s organization to identify growth opportunities and expand the scope of services provided to customers, emphasizing a scaled program approach.
- Create impactful customer connections through insights and education via demos and presentations.
- Monitor customer satisfaction levels, proactively identify issues, and work to resolve them in a timely and efficient manner.
- Develop and implement strategies to control client churn and maximize retention rates.
Qualifications
- 2+ years’ experience in sales and account management in a B2B SaaS environment
- Excellent verbal and written communications skills
- Strong negotiation skills and ability to handle rejection
- Ability to be assertive and persuasive without being aggressive
- Strong problem-solving skills and the ability to think on your feet
- Strong organizational and multi-tasking abilities
- Persistence, resilience, and a results-driven mindset
- Active listening skills
- Ability to learn, reason and adapt quickly
- Quota carrying inside sales/business development experience
- Ability to work independently and as part of a collaborative team
- Written and spoken fluency in English; Arabic preferred
- Proficient in Microsoft Office Suite, Zoom, Oro (or similar CRM)
Who You Are
- Energetic
- Adaptable to fast paced environment
- Data/metric and goal driven
- Coachable
- Detailed oriented
- Strong negotiator and communicator
- Detail oriented
Benefits
- Medical, Vision, and Dental insurance
- Supplemental Insurance
- Paid Holidays
- Medical Leave
- Paid Time Off
- 401(k)
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 14, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
