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Customer Service
Help Desk Specialist
@Partsbase
[Hiring] Help Desk Specialist @Partsbase
Apr 03, 2025 - Partsbase is hiring a remote Help Desk Specialist. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are seeking an experienced and dedicated Remote Help Desk Specialist to join our team. This is an exciting opportunity for professionals who are skilled in providing high-quality technical support and are passionate about problem-solving in a remote work environment.
- A minimum of 3 years in a similar desktop support or help desk role.
- Fluent in English, both written and spoken.
- Proficient in troubleshooting hardware and software issues.
- Strong understanding of networking and operating systems.
- Experience using ticketing systems and remote desktop tools.
- Skilled in Windows 10 & 11, Microsoft Office Suite, Active Directory, network configuration, and remote desktop assistance.
- Basic knowledge of SQL.
- Familiarity with Intune or similar mobile device management solutions.
Qualifications
- Experience with Mac OS.
- Knowledge of VPN setup and configuration.
- Proven ability to deliver exceptional customer service.
- Strong problem-solving abilities with a focus on resolving issues quickly and efficiently.
- Excellent communication skills, including active listening and clear, concise instruction.
- Able to maintain a positive and professional demeanor under pressure.
- Committed to ensuring user satisfaction and optimizing productivity.
Requirements
- Certifications are not required but may be considered a plus.
Benefits
- Enjoy the flexibility of remote work with a supportive and collaborative team.
- Opportunity for professional growth and skill enhancement.
- Contribute to a global team by ensuring seamless technical support and troubleshooting.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 03, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
