[Hiring] Payments Migration Specialist @Storable Australia - Newbook (LinkedIn)

Role Description

We are seeking a highly motivated Payments Migration Specialist to lead our customers' transition from legacy independent sales organizations (ISOs) and third-party gateways to our integrated payments solution. This is a critical role within our vertical SaaS platform, requiring a blend of deep technical payment expertise, commercial acumen, and high-touch customer consultation. The ideal candidate will have extensive experience in merchant account management and the technical requirements of migrating complex payment systems while maintaining business continuity.

Key Responsibilities

• Lead Payment Migrations: Execute the end-to-end migration of customers from legacy ISOs and third-party gateways to our integrated payments product.
• Customer Consultation: Partner with clients to understand their current payment workflows and design tailored migration plans that minimize downtime.
• Merchant Statement Analysis: Review existing merchant statements to generate proposals that maintain effective costs post-migration while ensuring company margin.
• Stakeholder Management: Act as the primary bridge between the client and our internal product, engineering, and customer success teams to ensure alignment.
• Relationship Management: Serve as the main point of contact during the migration, ensuring high customer satisfaction and identifying future sales opportunities.

Qualifications

• 3+ years of experience in a payments-focused role (Fintech, Merchant Services, or SaaS) with direct experience managing system migrations.
• In-depth understanding of ISOs, payment gateways (e.g., Stripe, PayPal, Adyen), and merchant account services.
• Familiarity with API-based payment integrations and the technical flow of payment processing.
• Strong knowledge of PCI-DSS compliance, security standards, and industry-specific regulations.
• Exceptional interpersonal skills with the ability to translate technical payment concepts into clear, value-driven language for customers.
• A "contractor mentality"—the ability to work independently, manage multiple project timelines, and deliver results in a remote environment.

Preferred Skills

• Experience with vertical SaaS solutions in industries like healthcare, real estate, or legal services.
• Hands-on experience with data migration tools and CRM platforms.
• Bachelor’s degree or equivalent professional work experience in the payments field.

Contract & Compensation

• Duration: Flexible duration based on migration project timelines and customer volume.
• Structure: Compensation is project-based with additional performance incentives tied to successful migration outcomes.
• Location: Remote (Australia) with occasional travel.

Benefits

• Competitive salary + Super.
• 4 weeks of leave, accrued throughout the year.
• Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences.
• 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events.
• 8 hours of Rest, Relax, Recharge time to care for your mental health.
• Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops.
• Fully-paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively.
• ’Paw’ternity Leave and Pet Bereavement.
• Caregiver Leave: four weeks of fully paid time away from work to care of aging dependents or family members, if needed.
• Fertility care support options to help in your journey towards parenthood.
• Access to financial experts to help you make informed decisions and achieve your financial goals.