[Hiring] Account Manager @Docebo
Mar 25, 2025 - Docebo is hiring a remote Account Manager. 💸 Salary: unspecified. 📍Location: Northern America.
Role Description
As an Account Manager at Docebo, you will be pivotal in driving the growth of our clients. Your role will involve managing and expanding a portfolio of mid-market accounts, helping ensure clients achieve their learning goals and business outcomes. You will act as one of the main points of contact for your clients, aligning closely with Customer Success Managers (CSMs) to support client needs and facilitate growth.
- Develop and execute growth plans for your book of business.
- Lead commercial processes to expand or modify customer usage of Docebo.
- Identify and penetrate into new use cases within client portfolios to expand Docebo's footprint.
- Use empathy, curiosity, and innovative thinking to understand and meet customer needs.
- Establish and maintain strong relationships with clients, understanding their business initiatives and goals.
- Work collaboratively with CSMs and other Docebo resources to ensure clients have the necessary tools and solutions to achieve their objectives.
- Use a consultative approach to refine and optimize customer use of the platform, leveraging new features and capabilities.
- Ensure all account-related data is current and accurately reflects the status of each account.
- Analyze data to drive strategic conversations and objectives with clients.
- Increase customer satisfaction, loyalty, and retention by creating positive customer experiences.
- Achieve and exceed sales and retention targets consistently.
Qualifications
- 3+ years in a related field, with a proven track record in growing a renewable book of business for a SaaS company.
- Excellent organizational skills, with the ability to keep pipelines updated and organized.
- Strong communication and rapport-building skills, capable of leveraging technology for remote interactions.
- Agile and flexible, with the ability to problem-solve and adapt quickly.
- Impeccable negotiation skills and a consultative approach to client interactions.
- Ability to analyze data and make sound, timely decisions.
Requirements
- 3+ years in a related field, with a proven track record in growing a renewable book of business for a SaaS company.
- Excellent organizational skills, with the ability to keep pipelines updated and organized.
- Strong communication and rapport-building skills, capable of leveraging technology for remote interactions.
- Agile and flexible, with the ability to problem-solve and adapt quickly.
- Impeccable negotiation skills and a consultative approach to client interactions.
- Ability to analyze data and make sound, timely decisions.
Benefits
- Hybrid Office Model: Encourages in-person collaboration while supporting work-from-home when employees need dedicated focus time.
Company Description
Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.
- Global company with offices in North America, EMEA, APAC and more.
- Core values: Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact.
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| 📍 | Be aware of the location restriction for this remote position: Northern America |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
Northern America
|
|
Job Type
full-time
|
Posted
Mar 25, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Northern America |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
