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Customer Service
Customer Service Representative
@Littelfuse Phils., Inc. (Philippines)
[Hiring] Customer Service Representative @Littelfuse Phils., Inc. (Philippines)
Mar 28, 2025 - Littelfuse Phils., Inc. (Philippines) is hiring a remote Customer Service Representative. 💸 Salary: competitive salary, bonuses. 📍Location: Northern America, Americas.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Customer Service Representative performs order handling process through:
- Receipt of customer purchase orders (EDI/Mail/Fax)
- Order entry (within 24 hours)
- Order adjustments/cancellations
- Order block handling
Follow up on customer requests for the following:
- Order expedites
- Special shipments
- Stock checks
- Delivery information
- Complaints handling
- Returns, credits, and debits
Build strong customer relationships by:
- Proactively informing customers on the status of deliveries
- Running open order books
- Maintaining intensive contact (by phone) with customers
- Actively participating in customer-related projects to improve customer satisfaction levels
- Dedicating back-up responsibilities for other CSR
Provide sales support to Outside Sales through:
- Managing RFQ (Request for Quote) and quote renewals on time using “Price Authority” or “Contract Price”
- Working with Product Management to get approval for target prices that are below the country min
- Performing Price Book Management
- Distributing PCN to customers after Product Managers had sent internally to LF
Qualifications
- Graduate of Bachelor’s Degree
- Relevant experience in a Customer Service-related environment is mandatory, with at least two years of experience preferred
- Excellent writing and verbal English language skills are required
- Basic/advanced knowledge of MS Office
- Knowledge in SAP and Material Resource Planning (MRP) system preferred
Benefits
- Competitive salary
- Bonuses
- Flexible working hours
- Remote working
- Development opportunities like internal Lean Six Sigma Certification
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️
| 📍 | Be aware of the location restriction for this remote position: Northern America, Americas |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
competitive salary, bonuses
|
Remote
Location
Northern America, Americas
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Northern America, Americas |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
