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Sales / Business
Account Manager
@Cargo One
[Hiring] Account Manager @Cargo One
Mar 14, 2025 - Cargo One is hiring a remote Account Manager. 💸 Salary: unspecified. 📍Location: Europe.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As our Account Manager, you will play a critical role in ensuring the satisfaction and growth of our SMB customer base. Your main objective will be to ensure customer retention, provide quality onboarding, drive customer engagement, and identify upsell opportunities that contribute to cargo.one’s expansion.
- Professionally onboard customers to ensure they make the most of their subscription and build a relationship with them from day one on the platform
- Actively engage with customers to understand their workflows, enabling them to leverage the right features for productivity and growth
- Own the success and expansion of your SMB customer portfolio by exceeding growth quotas for Annual Recurring Revenue (ARR)
- Collaborate with customers to uncover their needs, positioning relevant platform features and paid modules as solutions
- Build and execute tailored plans to educate customers about newly released paid features
- Manage the full sales cycle for upsell opportunities, ensuring timely communication, thorough demos, and seamless deal & contract renewal closures
- Organize and maintain a thorough understanding of your portfolio, identifying key accounts and top-tier, trustworthy customers by region
- Provide valuable feedback to our product team based on customer insights, helping shape the future of our offerings
Qualifications
- Adaptability: Comfortable in a high growth startup environment with shifting strategies
- Proactivity: Initiative in executing tasks without micro-management
- Commercial Acumen: Proven track record of customer expansion in a SaaS environment
- Customer Focus: Ability to build trust-based relationships and empathize with customer needs
- Organizational Skills: Highly organized and detail-oriented
- Entrepreneurial Mindset: Proactive, resourceful, and resilient
- Tech Proficiency: Strong understanding of digital tools and platforms
- Communication Excellence: Exceptional written and verbal communication skills
- Analytical Thinking: Ability to analyze customer workflows and offer tailored solutions
- Native or equivalent in English (second language is a plus, especially: German, Spanish, Italian)
Requirements
- Experience in freight forwarding, logistics, or SaaS solutions for supply chain management (nice to have)
- Familiarity with tools like Salesforce for tracking customer interactions (nice to have)
- Familiarity with basic account data analysis (nice to have)
- Additional language skills (nice to have)
Benefits
- Home office budget of €650 for purchasing items such as a desk, chair, mouse, keyboard & monitor
- Offsite fun & team trips, meeting twice a year as a company
- Unlimited co-working options through our partner desana
- Bloom: premium digital mental health care for remote teams
- 24 paid vacation days on top of bank holidays
- Permanent full-time employment through our partner Remote.com for those based outside of Germany
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| 📍 | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Sales / Business
Sales / Business
|
Salary
💸
unspecified
|
Remote
Location
Europe
|
|
Job Type
full-time
|
Posted
Mar 14, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
