[Hiring] Technical Project Coordinator @Client Challenge

Role Description

Our direct client is seeking a Day of Job (DOJ) Project Coordinator who will support the successful execution of field service activities associated with installations, upgrades, professional services engagements, and remediation activities. The DOJ Project Coordinator will serve as the primary operational liaison between field technicians, project management, dispatch teams, vendors, and customer stakeholders throughout the lifecycle of the scheduled work event. This role is responsible for actively managing and coordinating day-of-service activities to ensure installations are executed in accordance with established schedules, technical requirements, customer expectations, and project milestones.

The role is 100% remote, overnight shift (50 hours), starting at 7pm CST with a work week of Sunday – Thursday.

Key Accountabilities:

• Responsible for the end-to-end installation from dispatch to releasing of technician per dispatched work order.
• Conduct pre-dispatch readiness reviews and confirmation calls with assigned field technicians to verify arrival times, scope understanding, required materials, access requirements, and technical preparedness.
• Provide real-time operational and technical support to field technicians throughout the installation or service event.
• Monitor technician progress against established project milestones and implementation timelines.
• Track project status throughout the service event and provide hourly progress updates within designated systems including but not limited to Smartsheet, ILEX, and any successor platforms.
• Validate completion of required deliverables and ensure all documentation, test results, photographs, and supporting records are approved and uploaded to customer and Business portals within twenty-four (24) hours of project completion.
• Serve as the primary point of contact for day-of-job communications between field personnel, management, customers, and project teams.

Qualifications

• Requires a bachelor's degree and at least 1-3 years of experience in the field or in a related area.
• Familiar with standard concepts, practices, and procedures within field.
• Must have a level of creativity.

Company Description

Partner's Consulting is an award-winning IT Consulting and Recruiting firm based in the Philadelphia area. We’ve built personal relationships with our clients over many years and work directly with decision makers on all open positions. Our core values are focused on the highest level of professional dedication to our client's requirements coupled with our desire to partner with highly qualified talent for joint success.