[Hiring] Technical Program Manager @American IT Systems

Role Description

Technical Program Manager

Remote (Only PST zone candidates)

Mandatory Areas

• Must Have Skills – TPM
• Skill 1 – 8 + Years of experience in BIOS, BMC, diagnostics
• Skill 2 – 3 + Years of Experience in cloud hardware

Key Responsibilities:

• Lead and execute cross-functional programs spanning hardware, firmware, operations, suppliers, and cloud service teams.
• Own program schedules, deliverables, dependencies, risks, and executive reporting.
• Coordinate hardware engineering activities across electrical, mechanical, firmware, and validation teams.
• Drive firmware readiness (BIOS, BMC, diagnostics) and align them with hardware development milestones.
• Lead NPI phases (EVT/DVT/PVT), factory readiness, and build execution, ensuring smooth transition to mass production.
• Facilitate FMEA activities, track mitigation actions, and integrate outcomes into design and validation workflows.
• Partner with cloud telemetry and diagnostics teams to enable monitoring, predictive maintenance, and field data analysis.
• Manage hardware lifecycle activities including sustaining, ECO processes, component changes, and field issue resolution.
• Support root-cause investigations, ensure closure of technical issues, and improve reliability and serviceability.
• Drive effective communication and alignment across engineering, operations, suppliers, and leadership.

Qualifications

• 7–12+ years of experience managing complex hardware, firmware, or cloud system programs.
• Strong understanding of server/PC architecture, hardware bring-up, BIOS/BMC flows, and diagnostics.
• Hands-on experience with NPI processes including EVT, DVT, PVT builds and manufacturing readiness.
• Proven expertise in FMEA, quality engineering coordination, and risk management workflows.
• Experience with cloud telemetry, remote diagnostics, and field data trend analysis.
• Excellent program management, cross-functional leadership, and stakeholder communication skills.
• Ability to drive technical triage, root-cause analysis, and data-driven decision-making.

Requirements

• Experience working with cloud infrastructure hardware (Azure, AWS, GCP) or data center platforms.
• Knowledge of reliability engineering, sustaining operations, and hardware quality processes.
• Familiarity with JIRA, Agile methodologies, PLM systems, and manufacturing execution tools.
• PMP, Scrum, or formal program management certification (preferred but optional).

Benefits

• Bachelor's or Master's degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related technical field.
• Equivalent industry experience will also be considered.

Company Description

What we believe:

• Humility: We listen, learn, and help selflessly in our interactions.
• Humanity: We use business to improve lives.
• Integrity: We honor commitments and act responsibly in relationships.

Equal Employment Opportunity Statement:

UST is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.