[Hiring] Principal Technical Program Manager @ServiceNow

Role Description

ServiceNow’s APEX (AI, Product, Engineering, and Experience) org is the largest organization in the company, comprised of all Products and Platform teams, along with our world-class Design teams. We are leveraging the unlimited potential of our platform across every industry, geography, solutions, and personas to consistently deliver product and platform experiences our customers love. APEX is where ServiceNow's most critical innovations are conceived, built, and scaled — and where the programs you lead directly shape the trajectory of the company.

We are seeking a Principal Technical Program Manager to join our APEX Strategic Programs organization. In this role, you will drive ServiceNow's most critical cross-functional priorities and strategic programs— operating at the intersection of strategy and execution and setting the standard for how high-impact programs are designed, governed, and run at scale.

This person will operate as an AI-native leader, using AI tools to accelerate program delivery, synthesize intelligence across workstreams and model the ways of working we expect to scale across APEX. In addition, the candidate is a result-oriented self-starter with extensive competence and experience in the Technical Program Management space. This candidate thinks strategically but loves getting into the details and possesses a strong ability to conceptualize, develop, drive, coordinate and manage large, complex, cross-functional programs supporting formal company Objectives and Key Results (OKRs). This person is effective at building relationships, collaborating, and influencing others; they must also be highly experienced working with senior executives across various geographies and functions.

Strategic Program Management Responsibilities

• Drives large-scale, high-visibility cross-functional programs for the APEX Strategic Programs function.
• Identify, prioritize, and accelerate programs of the highest complexity with quantifiable impact on revenue, market position, and competitive advantage.
• Translate business objectives into execution strategy, both tactical and strategic, and take full ownership of project planning and delivery for cross-organizational programs from initial conception through transition to operations.
• Organize complex, ambiguous problems into prioritized milestones, deliverables, dependencies, and success criteria.
• Develop trusted relationships with key stakeholders, technology, and functional leaders to drive focus on the strategic program objectives and optimize program delivery.
• Develop and implement scalable processes, templates, and training to ensure program delivery and process adoption.
• Operate as an AI-native program manager — using AI to synthesize intelligence across workstreams.
• Establish governance frameworks and lead executive-level meetings and cross-functional events.
• Champion AI-native ways of working across the APEX Strategic Programs team.

Qualifications

• 12-15+ years of experience driving large-scale, complex global change initiatives and programs to successful implementation.
• Program leadership track record: Successfully led large, complex cross-functional programs to completion.
• AI-native mindset: Curious about how AI can improve work processes.
• SaaS/enterprise software context: Understanding of the industry dynamics and customer needs.
• Strategic + execution mindset: Comfortable owning details and unblocking people to get work done.
• Stakeholder navigation: Build trust with senior leaders and technical teams quickly.
• Clear communication: Ability to distill complex topics into understandable messages.
• Self-directed: Ability to move independently and stay organized.

Requirements

• For positions in this location, we offer a base pay of $199,100 - $384,400, plus equity, variable/incentive compensation, and benefits.
• Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.
• Compensation is based on geographic location and is subject to change based on work location.

Benefits

• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan and family leave programs.