[Hiring] Senior Technical Programs Manager @Personified Tech

Role Description

As a Senior Technical Programs Manager, you will serve as a trusted partner and main point of contact for mission-driven clients, ensuring they receive responsive, high-quality IT and cybersecurity support. Clients will look to you for clear communication and reliable solutions, and you'll build trust through proactive engagement, patience, and follow-through.

Your responsibilities will include:

• Using your project management expertise to lead complex initiatives from scoping through execution.
• Defining requirements and owning project timelines in a fast-paced environment.
• Coordinating across internal and external teams to ensure solutions are clearly documented and delivered on time and in scope.
• Working closely with the VP of Technical Programs.
• Playing a key role in client onboarding, ongoing account management, project scoping, internal process improvements, and team coordination.

This is a remote position that reports to the VP of Technical Programs. Our team works across various communication platforms, including Slack, email, a ticketing system, and video calls, to coordinate and stay in touch throughout the day.

Qualifications

• At least 7 years of professional experience.
• At least 3 years of experience in account management, including demonstrated ability to build trust-based client relationships and manage simultaneous high-stakes projects delivered with high-quality service.
• Experience working at or with a managed service provider (MSP).
• Demonstrated experience in project management, with a history of managing complex projects with high-stakes deadlines, and proficiency with project management tools (ex: Monday.com, Asana, Jira).
• Strong client management experience with a track record of building relationships through proactive communication and delivering successful outcomes.
• Proven ability to direct simultaneous projects from scoping through execution, ensuring priorities, capacity, and timelines are aligned and client needs and expectations are met.
• Demonstrated ability to lead cross-functional collaboration and resolve challenges across internal teams and external stakeholders.
• Excellent verbal and written communication skills, with the ability to explain technical and security concepts clearly for non-technical audiences.
• Demonstrated ability to analyze operations, lead improvement initiatives, and develop scalable processes that increase efficiency.
• Experience leading teams and managing up, including setting expectations and providing feedback, while balancing capacity and timeline constraints.
• Genuine commitment to supporting the mission-driven organizations Personified partners with.
• Understanding of technology and digital security principles, especially in client service contexts.
• Comfort leading projects in complex remote environments with stakeholders across teams and timezones.
• Willingness to work outside of normal business hours and travel as required.

Requirements

• Project management certification is a plus, but not required.

Benefits

• Remote work environment.
• Healthcare packages contributed to by Personified.
• Generous paid time off benefit.
• Optional 401K matched by Personified.
• Cell phone stipend.
• Annual Learning and Development stipend.