[Hiring] Technical Deployment Lead @Hyperscience

Role Description

Drive long-term technical account success, deployment health, and post-go-live adoption across enterprise accounts by bridging commercial strategy, structured PMO leadership, and technical execution.

Key Responsibilities

• Drive End-to-End Technical Delivery: Own technical roadmaps, milestones, and acceptance criteria to ensure enterprise deployments launch on schedule and meet customer business outcomes.
• Orchestrate Cross-Functional Execution: Navigate Product, Core Engineering, Delivery, and Support teams to proactively eliminate technical blockers and manage resource sequencing across complex account lifecycles.
• Accelerate Adoption & Value Realization: Map legacy workflows to platform capabilities and track deployment KPIs to drive sustained usage, operational efficiency, and demonstrable ROI for customer leadership.
• Fuel Account Expansion: Partner closely with Account Executives as the primary technical owner to scope new enterprise use cases, volume growth, and technical proposals that drive commercial expansion.
• Lead Account Governance: Establish deployment scorecards, lead executive steering committees, and run technical business reviews with customer IT and business leadership.
• Scale Delivery Operations: Establish reusable deployment playbooks, PMO templates, and integration patterns, while translating customer friction points into prioritized product and engineering requirements.

Qualifications

• Enterprise Technical Program Experience: 5–8+ years in customer-facing technical roles (e.g., Technical Deployment Lead, TPM, TAM, Solutions Architect) managing complex enterprise SaaS or AI implementations.
• Technical Baseline: Solid technical fluency in Python, REST APIs, JSON, cloud environments (AWS/Azure/GCP), and enterprise system integrations, with the ability to troubleshoot complex workflows.
• Cross-Functional PMO Leadership: Demonstrated track record of leading cross-functional teams, managing risk and resource trade-offs, and driving internal alignment across Product, Engineering, and Sales.
• Account Governance & Workflow Mapping: Proven experience designing governance frameworks (QBRs, steering committees, KPIs) and mapping legacy customer workflows to enterprise software solutions.
• Education & Background: Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or equivalent practical technical program management experience.

Bonus Qualifications

• Domain Expertise: Exposure to IDP, RPA, OCR, machine learning workflows, or enterprise automation platforms (e.g., Appian, Power Automate).
• Technical Pre-Sales & Expansion: Experience partnering with Account Executives to scope technical expansion opportunities and build scalable pre-sales architectures.
• PMO Certifications: Active PMP, PMI-ACP, or Agile/Scrum certification.

Equal Opportunity Statement

We are an equal opportunity employer. We welcome people of different backgrounds, experiences, abilities and perspectives. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.