[Hiring] Senior Manager, Enterprise Implementation @Unite Us

Role Description

The Senior Manager, Enterprise Services supports the delivery of strategic solution design, implementation consulting, and enterprise account stand-up services for Unite Us' most complex customers and partnerships. This role serves as a trusted implementation advisor to customer stakeholders, partnering with organizations to understand operational goals, program requirements, policy considerations, and service delivery needs. The Senior Manager works closely with customers and internal teams to translate business requirements into scalable workflows, implementation plans, and technology solutions that align with organizational priorities.

• Lead the delivery of enterprise implementation engagements, ensuring successful execution of solution design, project stand-up activities, and customer onboarding initiatives.
• Serve as a trusted implementation advisor to customer stakeholders, helping translate operational objectives, program requirements, and organizational priorities into actionable implementation plans.
• Lead discovery sessions, requirements gathering activities, and workflow design workshops to understand customer needs and develop scalable solutions aligned with business objectives.
• Manage major projects, programs, and co-development initiatives by coordinating deliverables, tracking milestones, and driving execution across cross-functional teams.
• Work closely with customers and internal stakeholders to document business processes, operational workflows, governance structures, and implementation requirements.
• Develop solution design artifacts, implementation roadmaps, workflow documentation, and other key deliverables that support successful project execution and long-term customer outcomes.
• Coordinate with Product, Implementation, Customer Success, Network, and other customer-facing teams to ensure streamlined solution delivery and effective stakeholder alignment.
• Facilitate customer meetings, working sessions, and project governance activities to support decision-making, maintain project momentum, and drive accountability.
• Identify implementation, operational, and organizational risks; proactively escalate concerns and partner with stakeholders to develop mitigation strategies and resolution plans.
• Support enterprise customers through complex implementation challenges by providing consultative recommendations and facilitating alignment on appropriate solutions.
• Translate customer business requirements into actionable technical and operational recommendations while partnering with Product and Engineering teams on enhancement opportunities when needed.
• Monitor project health, key milestones, and customer readiness to ensure successful deployment and achievement of desired outcomes.
• Serve as a key contributor to the continued evolution of Enterprise Services delivery methodologies, implementation frameworks, and best practices.
• Develop transition plans, knowledge-transfer materials, and customer-success handoff documentation to support sustained customer adoption and long-term success.

Qualifications

• 7+ years of experience in a business, public health, or social services environment.
• Experience leading complex projects and implementations with organization and confidence.
• Experience building strong relationships with executive stakeholders and delivering customer-centric solutions.
• Demonstrated ability to be consultative and to manage multiple customers and projects simultaneously.
• Excellent communication and presentation skills.
• Demonstrated ability to be both organized and agile.
• Experience analyzing data to pull out insights, tell a story, and drive action.
• Experience learning new tools and software; preferred experience with Jira, Salesforce, and Google Suite.

Requirements

• This position is remote, U.S. based.
• Candidates must live in Hawaii or on the West Coast to be considered.
• This position may require 30% travel.
• All team members will be required to pass a background check which includes criminal, employment, and education verification.

Benefits

• Medical, Dental, and Vision insurance.
• Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription.
• Flexible Time Off, including volunteer days and mental health days.
• 14 paid, company-wide holidays.
• Paid Parental Leave, including adoptive parents.
• Employee Resource Groups (ERGs) to connect and engage with colleagues.
• Tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.
• 401(k) with Employer Match.
• Life and AD&D insurance, with the option to purchase additional coverage.
• Disability Coverage.
• Accident Insurance.
• Pet Insurance.
• All necessary equipment for remote work will be provided.