[Hiring] Senior Manager, Global Account Partners @Syndio

Role Description

Our Global Account Partners own the relationship, retention, and growth of Syndio's customer base. As we scale, we're adding a Sr. Manager to lead a team of 6 to 7 Global Account Partners and the roughly 150 - 200 customers they serve. You'll coach the team, step into escalations and deal strategy, and make sure every account has a clear plan to renew and grow. This is a player-coach seat on a team that is changing quickly, and you'll help shape where it goes. We are looking to hire one Sr. Manager in EST & one Sr. Manager in PST.

Why this job is exciting

• You'll lead and develop a team of 6 to 7 Global Account Partners, many of whom are growing from Customer Success into Account Management. Your coaching will directly shape their careers.
• You'll own retention and growth across a blended book, and set the strategy for where to invest, where to upsell, and where to step in before an account is at risk.
• You'll coach your team to sell Syndio's platform vision and grow accounts, including smaller ones that are priced below where we want them to be.
• You'll join executive-level conversations and negotiations, helping customers see the value and return on investment of getting pay right.
• You'll own a three-part forecast covering retention, growth, and pipeline generation, run against a defined sales process, and you'll be the person leadership relies on for an accurate call.
• You'll help build the team: recruiting, interviewing, and hiring the next wave of Account Partners as we grow.
• You'll work in a space that matters. Pay equity and pay governance are top of mind for HR leaders, and you'll help them make decisions they can trust.

Qualifications

• You have 5+ years managing and coaching account managers, sales reps, or customer success professionals, and you've helped people move into new roles or skill sets.
• You've led a team that runs a book of business against a quota, in a software setting, and you know what it takes to carry a number.
• You've retained a customer base with an eye on growth, and run growth motions for a new product offering.
• You can coach deeply on gaps, including how to sell a broader platform to grow existing accounts.
• You can explain a value story and ROI clearly, and you're comfortable leading executive-level conversations and negotiations.
• You forecast accurately across retention, growth, and pipeline, and manage pipeline with rigor against a defined sales process.
• You've handled customer escalations and know when to coach, when to step in, and when to let your team lead.
• You've worked across teams, including with Sales Engineers and other go-to-market functions.
• You've recruited and interviewed top talent, and you can spot someone who will grow with the role.
• You've guided a team through change, including having honest performance conversations when they're needed.

Benefits

• 💰 Competitive Compensation. For this role our salary is targeted at $165,000 -$175,000 base with a $275,000 - $292,000 OTE per year. Final offer amounts are determined by factors such as experience and expertise.
• 🏆 Syndio Equity. So you can share in Syndio’s success.
• 🏝 Flexible Vacation Policy. We encourage our team to recharge when they need to, plus paid sick & safe time, compassion leave, and voting leave.
• 🍼 Paid parental leave.
• 🩺 Medical, Dental, Vision. Syndio pays 90% of employee premiums, and 50% for dependents.
• 🏥 Life Insurance & Disability. Syndio covers the full premium.
• 🏦 401(k). To help you save for your future.
• Fully remote model - #LI-Remote.

The interview overview

Below you'll find an outline of the interview plan for our Senior Manager, Account Partner position. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• 30 min interview with a member of our Talent Team.
• 45 minute zoom interview with the Hiring Manager.
• Three video interviews with several team members (Revenue Operations, Sales Engineer, VP Sales) - 2.5 hours.
• Take home 30-60-90 project.
• Final 30-60-90 presentation - 1 hour.

At Syndio, we're building a diverse team that values candor, curiosity, and community. If you share these values and are interested in joining us, we'd love to talk with you even if you don't 100% meet the "about you" listed here. We don't expect anyone to have all the answers, as long as you're willing to learn and grow with us.

Syndio is an Equal Opportunity Employer. We are building an inclusive and collaborative workplace as we grow, and we welcome team members regardless of gender/identity, sexual orientation, race or cultural background, religion, physical disability and age.