[Hiring] Senior Physician Success Manager @MDpanel

Role Description

The Senior Physician Success Manager owns MDpanel's most valuable Qualified Medical Evaluator (QME) relationships and the revenue that comes with them. This role is directly accountable for growing and retaining the revenue of a portfolio of MDpanel's highest-value, most strategic physicians.

• This is a proactive, growth-oriented role.
• The Senior PSM spends most of their time reaching out to physicians before the physician reaches out to MDpanel.
• Reporting to the leader of Physician Operations, the Senior PSM leads and develops Physician Success Managers.
• MDpanel supports QME physicians through two complementary teams:
  • Physician Success (proactive)
  • Customer & Physician Support (reactive)

Qualifications

• Bachelor's degree in Business, Healthcare Administration, or a related field. MBA or Master's a plus.
• Experience with California workers' compensation, QME or AME processes, DWC regulations, or medical-legal evaluations.
• Background in physician practice management, medical group operations, or physician recruitment.
• Experience with Salesforce or comparable CRM and customer success platforms.

Requirements

• Own an annual revenue growth plan for the portfolio, with a target and specific growth levers for each physician.
• Grow evaluation volume by expanding availability, adding or replacing sites, and matching each physician to panel demand.
• Identify and close growth opportunities in new service lines, depositions, supplemental reports, and additional specialties or locations.
• Run a defined outreach cadence with every portfolio physician, including regular check-ins and Practice Performance Reviews at least twice a year.
• Identify disengagement early from leading indicators and write and execute a retention plan for every at-risk physician.
• Step in directly on issues that put a relationship or revenue at risk and drive them to closure.
• Manage, coach, and develop Physician Success Managers through portfolio reviews, ramp plans, and performance feedback.
• Operate as a peer to leaders in various departments to remove barriers that hold back physician growth.

Benefits

• The salary range for this position is provided as an estimate based on current market conditions and company benchmarks.
• Actual compensation may vary depending on factors such as experience, qualifications, skills, location, and internal equity.
• MDpanel is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace.