[Hiring] Forward Deployment Engineer / Support Engineer @Mento

Role Description

We are looking for senior leaders in forward deployment or support engineering roles who value learning, growth, and community and who are passionate about developing and coaching people in their field. We are particularly interested in those who have led engineering teams at high-growth global tech organizations, AI/ML companies, or fast-scaling startups where technical and organizational complexity intersect.

Experience with infrastructure, platform, security, or ML/AI engineering organizations is especially relevant.

We are specifically looking for coaches who have experience in Singapore or Hong Kong serving the SEA region, or experience in markets including Japan, India, South Korea, and Australia.

As a Mento coach, you will form 1:1 partnerships with our members to help them:

• Identify & track clear goals
• Become better leaders
• Communicate more effectively
• Problem-solve issues at work
• Feel happy, fulfilled, and engaged at work and beyond

All Mento coaches, regardless of coaching experience, are required to participate in our ICF-certified coach training program to learn Mento’s coaching methodology prior to working with our members. Our coach training is an immersive, transformational training designed to help you grow as a coach, master the Mento Coaching Methodology, and gain access to proprietary tools that set our coaches apart.

This program is ICF-certified, and participants who successfully graduate will earn Continuing Coach Education Units. If you’re ready to elevate your coaching skills, deepen your impact, and become part of a high-impact coaching team, we encourage you to apply and take the next step in your journey!

Your routine responsibilities will include:

• Providing 1:1 coaching to Mento members through virtual sessions using the Mento Platform & Tools
• Participating in ongoing training sessions to improve coaching abilities and skills
• Communicating with members via your Mento email or via chat in the Mento App in between sessions
• Being an integral member of the Mento coaching community by sharing coaching tools and insights
• Acting with kindness, respect, and empathy as an ambassador of the Mento community

Qualifications

• A senior executive responsible for forward deployment or support engineering with 15+ years experience managing teams and coaching individuals
• Team leadership experience carries significant weight — coaching certifications are valued but not required
• Experience navigating the dynamic of carrying meaningful technical responsibilities while managing a team
• Experience leading teams through hypergrowth, rapid organizational change, or the transition from startup to scale
• Ability to influence and build credibility both internally and externally within a customer's organization
• Desire to turn people leadership skills into meaningful coaching skills
• Passionate about helping people advance in the workplace to build fulfilling careers and lives
• Self-aware with a high emotional IQ, caring about creating a safe space for others
• Comfortable working in a constantly-changing startup environment
• Able to dedicate a minimum of 12+ hours per month to coaching at Mento for the next 24+ months

Requirements

• Prior experience at a U.S. HQ’d technology company or global technology company across multiple offices (nice to have)
• Minimum of three to five hours per week towards Mento regardless of other commitments
• Able to work with Mento for a minimum of 24 months to build meaningful relationships with members
• Fully remote position; candidates must be based in North America or Europe

Benefits

• Contract position with hourly pay
• Flat hourly rate plus select bonuses that incentivize engagement with our membership and community growth

Company Description

All new Mento coaches are required to participate and graduate from our ICF certified coach training program: Mento Coaching 101. This training is rigorous, and our goal is that all participants are able to be matched with members soon after they complete it. We want to make sure that we are both setting our coaches up for success and respecting everyone’s time. Therefore, we hire based on incoming member demand. While we are constantly looking and interviewing for the best coaches to join our team, we will only send offers to candidates for whom we have an immediate need. Candidates who receive a YES from Mento after the interview process will either be sent an offer to join the next monthly Coaching 101 training or be added to our coach shortlist to join us when the demand is there.

We are proud to foster a workplace free from discrimination. Research shows that candidates from unrepresented backgrounds may not apply to jobs unless they meet 100% of the job requirements. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users. We encourage you to apply even if you do not meet all the requirements.