[Hiring] Technical Delivery Manager @SPHERE Technology Solutions

Role Description

SPHERE is seeking a Technical Delivery Manager to lead implementations and upgrades of SPHEREboard, our identity intelligence platform. You will lead a delivery pod made up of the technical engineers who implement and upgrade SPHEREboard for our clients, along with dedicated Support and engineering resources. This is a hands-on technical leadership role. You will work directly in client environments alongside pod team members, partner subcontractors, and client-assigned resources, and serve as the client’s primary point of contact from kickoff through go-live. A core part of the mission is to scale our delivery model as our client base grows, making every implementation and upgrade faster and more consistent. No prior SPHEREboard experience is expected. You will bring deep identity and infrastructure knowledge, and within your first 90 days become hands-on proficient in SPHEREboard and how it behaves across client environments.

Qualifications

• 8+ years in identity security or infrastructure, including 5+ years delivering identity programs (PAM, IGA, or Active Directory).
• Experience in a services or customer delivery role at an enterprise software company, implementing or upgrading that company’s own product.
• Proven player-coach who has led engineers and/or PMs while staying hands-on in client environments.
• Working fluency across the identity estate: Active Directory, LDAP, and Entra; Windows and UNIX/Linux; databases; file systems; AWS and Azure; CyberArk; SailPoint; and ServiceNow CMDB. Hands-on depth in at least two, ideally Active Directory plus PAM or IGA.
• Understands privileged access, effective permissions, and account ownership across these systems.
• Comfortable navigating PowerShell scripts and SQL queries: able to understand what a script is meant to do, follow along as it is built, and validate that it worked as intended.
• Track record of standardizing delivery: building playbooks, templates, or tooling that made implementations faster and more predictable.
• Working knowledge of services commercials: SOWs, time and materials vs. fixed fee, and change orders.
• Able to translate technical issues into business risk for client executives and to teach client technical teams, in writing and in the room.
• Experience navigating complex enterprise stakeholder structures and building consensus across teams.
• Based in the U.S. (Eastern or Central time zone) and able to travel to client sites as needed.

Requirements

• Former identity engineer or architect who has moved into delivery management.
• Spanish speaking.
• Experience in regulated industries such as financial services, utilities, or healthcare.
• Experience delivering third-party, commercially available software solutions in both SaaS and self-hosted deployments.

Benefits

• Join a growing identity security company, expanding globally, that was purpose-built to help organizations get a handle on their most pressing identity risks.
• Work alongside talented colleagues, customers, and industry partners in a collaborative and rewarding culture.
• Competitive compensation and benefits with real opportunities for professional growth.

Company Description

SPHERE is the global leader in Identity Hygiene. We are dedicated to reshaping modern identity programs by embedding this foundational fabric, enabling organizations to quickly reduce risks. We work through an identity lens that protects an organization’s accounts, data, and infrastructure. Our solutions deliver immediate time-to-value by leveraging automation to discover, remediate and secure identities, now and forever.

Driven by our core values of passion, empathy, and authenticity, our vision drives us to continually innovate, helping our clients to sleep better knowing their attack surface is drastically reduced, thwarting the plans of bad actors every single day.

To find out more about SPHERE and our solutions, please visit www.sphereco.com .

SPHERE is an equal-opportunity employer. Applicants will be evaluated without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.