[Hiring] Manager of Technical Services @Ashby

Role Description

We’re looking for our first Manager of Technical Services to be the strategic anchor for Ashby’s expanding technical integration services. This role bridges two distinct technical engines:

• Oversee specialized integration consultants dedicated to deep Workday integrations.
• Manage a team of technical solution consultants who build bespoke API solutions, craft custom recommendations, and deliver hands-on technical builds for our customers.

Six months in, success looks like having a highly efficient, scaled team that:

• Seamlessly handles multiple concurrent complex integrations.
• Successfully troubleshoots mid-flight technical challenges.
• Consistently delivers high-value technical consulting.

The impact you will have is substantial; you will help shape our technical services strategy and ensure all customers can cohesively integrate Ashby into their complex HR tech stacks.

You will achieve this by:

• Building and scaling a high-performing team, supporting both specialized Integration Consultants and Technical Solution Consultants.
• Building the operational infrastructure required to scale technical services, including capacity planning, project prioritization, quality standards, and repeatable delivery processes.
• Acting as a senior escalation point, leveraging your foundational knowledge of Workday architecture and complex API capabilities to guide your team.
• Owning the evolution of our technical services offerings, identifying recurring customer needs, and evaluating opportunities to standardize solutions.
• Partnering closely with Product, Engineering, Sales, and Implementation to distinguish product gaps from services opportunities.

Qualifications

• 8+ years of experience in technical consulting, integration services, or technical implementations.
• At least 3+ years directly managing and scaling a team of technical resources.
• Strong working knowledge of enterprise integrations, including Workday architecture, APIs, authentication, data mapping, and integration design.
• Demonstrated success guiding a team of consultants through a high-volume portfolio of mid-to-large tier enterprise organizations.
• Experience actively building a team by anticipating future gaps.

Requirements

• Dive into the technical details; if you prefer to manage from a distance rather than understand the underlying architecture and challenge technical decisions, this isn't a fit.
• Brainstorm and validate solutions to complex integration hurdles when your team gets stuck.
• Scope mid-flight pivots; when a customer suddenly requires a custom build instead of a standard integration, you must be able to step in and define that technical path.
• Manage the reality of scale; if you are only comfortable overseeing singular, monolithic deployments rather than a high-volume portfolio of concurrent projects across your team.

Benefits

• Competitive salary and equity.
• 10-year exercise window for stock options.
• Unlimited PTO with four weeks recommended per year.
• Twelve weeks of fully paid family leave in the US.
• Generous equipment, software, and office furniture budget.
• $100/month education budget with more expensive items covered with manager approval.
• Top-notch health insurance for you and your dependents with 100% of premiums covered.
• 401(k) with a 3% employer contribution.