[Hiring] Senior Technical Manager @American Bureau of Shipping

Role Description

The Senior Technical Manager leads the certification body's (CB) aerospace scheme under the IAQG 9100 series. The role covers AS9100 (design and manufacturing), AS9110 (maintenance organizations) and AS9120 (stockist distributors). The Program Manager keeps the program compliant with ISO/IEC 17021-1, ISO/IEC 17021-3, IAQG 9104-001 and 9104-002, and the requirements of the IAQG OASIS database. They manage auditor competence, technical review, certification decisions, and oversight by the Accreditation Body (AB) and the IAQG Sector Management Committee. They also drive program growth, quality and customer confidence.

• Lead technical execution of assigned Aerospace Certification Programs and projects
• Provide technical expertise and guidance to project teams on aerospace certification requirements, including AS9100, AS9110, AS9120, AS9101, ISO/IEC 17021-1, and IAQG 9104-series requirements.
• Direct and review technical contributions of team members on projects and company-wide activities.
• Manage team and self to ensure an expected quantity and quality of work is achieved.
• Ensure the appropriate auditors, technical experts, and reviewers are assigned to aerospace certification activities based on competence, qualifications, and industry experience.
• Take a solution-oriented approach by leading initiatives to enhance effectiveness and efficiencies on assigned projects, in day-to-day job tasks, amongst team members, and across the organization.
• Lead accreditation assessments, witness audits, IAQG oversight reviews, internal audits, corrective actions, and transition activities associated with aerospace certification requirements.
• Serve as technical expert frequently for aerospace certification schemes, providing guidance on AS9100, AS9110, AS9120, AS9101, ISO/IEC 17021-1, IAQG 9104 requirements, auditor qualifications, and certification decision processes.
• Manage the overall client relationship, as assigned, to assure satisfaction with ABS Quality Evaluations services.
• Act as the technical expert for clients seeking certification to AS9100, AS9110, and AS9120 standards.
• Maintain an active awareness of technical, business and management developments affecting present and potential customers and actively present this information promptly to the appropriate senior level managers.
• Actively engage with clients to maintain relationships with key decision makers and help identify follow-on business opportunities.
• Instill the values of a service-focused department.
• Represent ABS Quality Evaluations in promoting our products and services and collaboration with sales team to drive business opportunities.
• Support marketing and business development initiatives to attract and retain clients.
• Collaborate with sales team on potential opportunities by proposing solutions and partnering on technical proposals.
• Participate in marketing activities, conference presentations, technical whitepapers.
• Train and mentor others on how to utilize technical expertise to develop customer intimacy and establish new business development opportunities.
• Provide thought leadership and technical expertise to solidify recognition as experts in the industry.
• Serve as a mentor/coach, actively honing the development of technical skills in others by mentoring and providing training.
• Network to meet new potential clients.

Qualifications

• 10+ years of relevant professional experience
• Must have an advanced degree or bachelor’s degree and equivalent experience (Engineering, Aerospace, Quality, or a related technical field preferred)
• Relevant technical certifications required

Requirements

• Demonstrated working knowledge of ISO/IEC 17021-1 and of CB operations, including audit program management, competence management and certification decisions.
• Strong knowledge of AS9100, AS9110 and AS9120 and of the AS9101, 9104-001 and 9104-002 requirements.
• Hands-on experience with the OASIS database and IAQG processes.
• Current or previous qualifications as an IAQG-recognized Aerospace Experienced Auditor (AEA) or Aerospace Principal Auditor (APA), or equivalent.
• Experience hosting or supporting accreditation body assessments and regulatory or IAQG oversight audits.
• Ability to gain, retain, illustrate comprehension of learned technical knowledge, and transfer knowledge to other members of the team.
• Ability to actively listen to the needs of our clients and internal teams by receiving, assessing, and generating probing questions surrounding the shared information to better understand client needs to provide technical expertise.
• Openly accept change as part of business evolution to meet the needs of our clients, provides recommendations to enhance business, and drives change across the business unit.
• Possess a firm understanding of key performance indicators and their significance to the business and takes action to drive results amongst the business unit.
• Ability to utilize established rapport and role as a technical expert with existing customers to identify and consistently generate new business opportunities in collaboration with sales team.
• Ability to understand departmental goals, hold oneself accountable, and take responsibility for their actions, behaviors, decisions and results.
• Must be dependable, highly reliable, and follow through on all assignments.
• Must be an effective multi-tasker utilizing proficient time management skills.
• Working knowledge of the ABS Health, Safety, Quality and Environmental Management System.

Benefits

• Medical insurance (PPO and HD)
• Dental and vision insurance
• Health Savings account (HSA)
• Flexible Savings Account (FSA)
• Life insurance
• Accidental death and dismemberment insurance
• Disability leave programs
• Parental leave program
• Paid holidays
• Paid vacation time
• Employee Assistance Plan (EAP) for personal wellness
• 401K plan with a generous company match, subject to plan requirements

Company Description

ABS is a global leader in marine and offshore classification and other innovative safety, quality, and environmental services. We’re at the forefront of supporting the global energy transition at sea, the application of remote and autonomous marine systems, cutting-edge technical solutions, and many more exciting advancements. Our commitment to safety, reliability, and efficiency is ever-present, guiding our clients to safer and more efficient operations.