[Hiring] Sr. Implementation Manager @Cofactr
Feb 06, 2025 - Cofactr is hiring a remote Sr. Implementation Manager. đź’¸ Salary: competitive salary and equity. đź“ŤLocation: USA.
Role Description
As our Founding Implementation/Project Manager, you will play a key role in ensuring the successful deployment of Cofactr’s solutions for our customers. You will work closely with customers and internal stakeholders to lead onboarding, implementation, and integration projects alongside our integrations engineering team. This hands-on role requires a strong proactive approach, project management skills, an aptitude for problem-solving, and the ability to collaborate across teams to ensure customer satisfaction and success.
You will also have the unique opportunity to design and refine scalable implementation processes, contributing to Cofactr’s commitment to delivering seamless customer experiences. Your work will directly influence how customers adopt and derive value from Cofactr’s platform.
Key Responsibilities
- Project Management: Plan, coordinate, and execute customer onboarding and implementation projects, ensuring timelines, deliverables, and expectations are met.
- Customer Engagement: Serve as the primary point of contact during the implementation phase, fostering strong relationships with customers and addressing their needs.
- Process Development: Design and implement scalable and repeatable processes for customer onboarding, system configuration, and integration.
- Cross-Functional Collaboration: Partner with product, engineering, sales and customer success teams to resolve customer issues and ensure successful implementation outcomes and frictionless hand offs.
- Problem Solving: Proactively identify and resolve project challenges, keeping customers on track and satisfied.
- Customer Training: Conduct training sessions and create resources to help customers adopt Cofactr’s platform effectively.
- Feedback Loop: Gather customer insights and feedback during implementations to inform product development and improve processes.
- Metrics Management: Track and report on project status, success metrics, and customer satisfaction to ensure continuous improvement.
Qualifications
- 6+ years of experience in project management, implementation, or a related role, preferably in a SaaS or tech environment.
- Experience in supply chain, logistics, or procurement technologies is strongly preferred.
- Proven ability to manage multiple projects simultaneously, meeting deadlines and delivering results.
- Strong focus on customer success, with the ability to build trust and rapport with clients.
- Excellent verbal and written communication skills, capable of conveying complex information clearly and effectively.
- Experience working with complex integrations, various data infrastructure and technical internal/external teams.
- Familiarity with project management tools (e.g., Asana, Monday.com) and the ability to learn new platforms and technologies quickly.
- Experience working with cross-functional teams to drive project success and resolve issues.
- A knack for designing and improving processes to ensure scalability and efficiency.
- Comfortable working in a fast-paced, early-stage startup environment with evolving priorities.
Benefits
- Competitive salary and equity
- 100% employee premium coverage of health, dental, and vision plans
- FSA offerings
- 401(k) with 4% company matching
- Unlimited time off policy
- Commuter benefits with a company contribution
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
competitive salary and equity
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Feb 06, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
