[Hiring] ServiceNow Team Lead @Appex Innovation

Role Description

We are seeking an experienced ServiceNow Team Lead to guide the technical direction, delivery execution, and day-to-day operations of our ServiceNow platform team. In this hybrid role, you will balance technical leadership with team management, mentoring developers and administrators, overseeing sprint execution, and collaborating with cross-functional stakeholders to architect scalable, high-performing platform solutions that drive business outcomes.

Key Responsibilities

• Team Leadership & Delivery Management:
  • Direct and mentor a team of ServiceNow developers, system administrators, and business analysts, fostering technical growth and operational excellence.
  • Manage Agile/Scrum delivery processes, including sprint planning, daily stand-ups, backlog grooming, code reviews, and release deployment oversight.
  • Serve as the primary technical point of contact for platform initiatives, aligning technical capacity with business priorities and deadlines.
• Solution Architecture & Technical Governance:
  • Partner with enterprise architects and product owners to design scalable ServiceNow technical solutions while prioritizing Out-Of-The-Box (OOTB) capabilities.
  • Establish and enforce development standards, code quality checks, script reviews, and update set/instance deployment governance.
  • Oversee instance administration strategy, including cloning schedules, platform upgrade planning, patch releases, and Automated Test Framework (ATF) suites.
• Stakeholder Collaboration & Platform Operations:
  • Translate strategic business goals into technical roadmaps and actionable implementation backlogs.
  • Identify technical debt, system performance bottlenecks, and architectural risks proposing clear remediation strategies.
  • Manage vendor relationships, platform licensing alignment, and third-party integration standards across core enterprise tools.

Qualifications

• Experience: 6+ years of hands-on ServiceNow development and administration experience, with at least 2+ years in a technical lead, team lead, or senior developer capacity.
• Technical Mastery: Deep proficiency in JavaScript, HTML/CSS, GlideScripting, Flow Designer, IntegrationHub, REST/SOAP APIs, MID Server configurations, and Update Set management.
• Core Modules: Hands-on experience architecting and supporting core ServiceNow suites:
  • IT Service Management (ITSM): Incident, Problem, Change, Request
  • Configuration Management & IT Operations (CMDB, CSDM, Discovery)
  • Asset Management (ITAM / HAM / SAM)
• Methodology: Proven leadership in Agile/Scrum delivery environments using tools like Jira, Azure DevOps, or ServiceNow SPM/Agile.
• Certifications:
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • At least one Certified Implementation Specialist (CIS) certification (e.g., ITSM, Discovery)
  • ITIL v4 Foundation certification

Preferred Qualifications

• Experience leading platform upgrade cycles or multi-instance consolidation/merge projects.
• Certified Scrum Master (CSM) or equivalent leadership certification.
• Strong executive communication skills with a track record of bridging the gap between technical execution and business strategy.