[Hiring] Senior Program Manager - Grid Services @Sunrun

Role Description

As the Northeast Regional Delivery Lead, you will own the operational execution, financial yield, and strategic utility partner relationships across the Northeast footprint—from Maine down through New York, and New England. You will act as the commercial and operational quarterback for a multi-megawatt portfolio, collaborating across Data Science, Product & Engineering, BD, Policy, Marketing, and Customer Excellence.

If you thrive on:

• Solving complex technical and market optimization challenges
• Managing multi-million-dollar revenue portfolios
• Navigating complex utility integrations

This role is for you.

Responsibilities

• Work within a regional operational team to lead the P&L performance across active open market bring-your-own-device programs including: ConnectedSolutions, CT Energy Storage Solutions, and NY DLC / Pilot Programs.
• Serve as the primary operational relationship owner and subject matter expert for Northeast utility partners (National Grid, Eversource, O&R, PSEG-LI, etc.), and program administrators.
• Direct all contractual and regulatory compliance, reporting SLAs, conditions precedent, and monthly/seasonal settlement reconciliations to ensure 100% revenue capture.
• Ensure technical cohesion with third-party DERMS administrators to streamline program entry and direct integrations.
• Prepare program operations for next-gen capabilities, including locational delivery, solar sponging, target power commands, and automated dispatch output curves.
• Collaborate with BD and Policy to showcase performance within existing programs, evaluate regional expansions and new program designs, define operational modeling, customer analytics, and program boundaries.
• Oversee customer participation journeys, POS T&Cs, and care agents for new customer enrollments, and new product launches.
• Establish reporting metrics for internal leaders and external reporting requirements and advocacy needs.

Target Achievements

• Month 1: Familiarize with Sunrun's Northeast Regional Programs, including data architecture, dispatch mechanics, and regional battery control strategies. Take operational ownership of the ConnectedSolutions programs (MA/RI), CT Energy Storage Solutions, and initial NY utility programs.
• Month 2: Establish working relationships with utility leads (including Eversource, National Grid, Connecticut Green Bank, O&R) and lead recurring roadmap syncs with EnergyHub. Operationalize summer 2027 technical feature builds.
• Month 3 & Beyond: Assume full P&L oversight for the Northeast regional portfolio. Act as the primary operational SME supporting BD on new contract originations, program launches, and platform productization.

Qualifications

• 5+ years of Program/Project Management experience within energy markets, utility demand response, Virtual Power Plants (VPPs), or Distributed Energy Resources (DERs).
• Proven understanding of behind-the-meter (BTM) storage assets, DERMS platforms, utility tariff structures, and ISO market mechanics.
• Strong analytical capabilities; proficiency in Google Workspace, Salesforce (CRM), and basic SQL/data manipulation preferred. Ability to translate technical data anomalies into actionable business logic.
• Comfort managing program P&Ls, contractual obligations, and multi-variable financial risk.
• Exceptional stakeholder management and presentation skills; comfortable representing Sunrun in front of utility executives, vendors, and regulatory bodies.
• Bachelor’s degree in Engineering, Business, Environmental Science, Economics, or equivalent practical experience.

Requirements

• Experience in energy markets, utility demand response, VPPs, or DERs.
• Understanding of BTM storage assets, DERMS platforms, utility tariff structures, and ISO market mechanics.
• Strong analytical skills and proficiency in relevant software.
• Ability to manage program P&Ls and contractual obligations.
• Exceptional communication and stakeholder management skills.
• Bachelor’s degree or equivalent experience.

Benefits

• Starting salary/wage for this opportunity: $88,185.97 to $117,581.29.
• Compensation decisions will not be based on a candidate's salary history.