[Hiring] Project Manager II @IPA - Innovative Product Achievements

Role Description

We're looking for a Project Manager II to independently lead customer implementations from kickoff through go-live. You'll own successful product installations and customer onboarding — managing timelines, expectations, and cross-functional resources with solid judgment. This role involves extensive, hands-on customer interaction, often in live hospital environments, and requires someone who can clearly communicate, document thoroughly, and guide customers confidently through the full implementation lifecycle.

What You'll Do

• Implementation & Delivery
  • Independently lead customer implementations from kickoff through go-live, owning timelines and driving accountability.
  • Manage on-site installations and go-lives in hospital environments, proactively anticipating and resolving issues.
  • Integrate products and services with customer systems and processes.
  • Ensure timely completion of internal and project documentation.
• Customer Relationship & Communication
  • Build customer rapport and manage expectations through confident, consistent communication.
  • Facilitate conference calls and customer meetings throughout the implementation lifecycle.
  • Serve as a trusted customer support resource when needed.
• Technical & Project Guidance
  • Guide site assessments and requirements gathering, applying implementation best practices.
  • Coordinate client and internal resources, assigning and tracking project tasks.
  • Partner with Engineering, Service, and Product teams to ensure smooth handoffs.
• Training & Product Expertise
  • Deliver advanced product training on our core product lines (scrubEx, alEx, scrubBank) and develop training materials.
  • Lead consultation on new and existing products for customers and internal teams.
  • Provide product information and support to the broader team as needed.
• Leadership & Mentorship
  • Mentor team members on products, best practices, and customer education.
  • Model best-in-class communication and implementation execution for less experienced PMs.

Qualifications

• Bachelor's degree in Business, Project Management, or related field preferred (or equivalent experience).
• 3–5 years of hands-on implementation or project management experience, ideally customer-facing or in healthcare.
• Demonstrated ability to independently manage a full implementation lifecycle.
• Strong project management skills — planning, timelines, and risk mitigation.
• Excellent communication and facilitation skills with customers and internal teams.
• Comfortable working in hospital environments and adapting to on-site conditions.
• Proficient in MS Office (Word, Excel, Outlook); Salesforce experience a plus.
• Experience using AI tools to optimize workflows and support project delivery.
• Experience with Project Management tools (Asana, Plainview, JIRA, Monday.com).
• PMP required; CSM a nice to have.

Requirements

• Full-Time position.
• Exempt status.
• Schedule: 8am – 5pm, M-F, with occasional evenings and weekends required to support customer go-lives.
• Travel: 30–50%.
• Compensation: $88,000 - $97,000 + Annual Performance Bonus.