[Hiring] Project Manager II @Sinch

Role Description

We are seeking a highly organized and technically adept Project Manager II to lead complex, cross-functional projects across our North America messaging portfolio, including 10DLC, Short Code, MMS, Toll-Free Numbers (TFN), and RCS related initiatives.

As a PM II, you will be the driving force behind our most critical initiatives. Your role is to develop & execute project plans involving multiple stakeholders, including large enterprise customer migrations, carrier & vendor integrations, and large cross-functional product initiatives. You will act as the operational glue across teams, driving daily workflows in Jira and Slack, supporting high-stakes troubleshooting and escalations, and providing clear, executive-level visibility through presentations and documentation. You are the person who turns complex technical requirements into delivered operational realities.

Your Impact & Responsibilities

• End-to-End Project Delivery: Lead complex messaging initiatives including large enterprise customer migrations, carrier integrations, as well as managing small-to-medium traffic migrations, from initial scoping and timeline planning through to final deployment and post-launch success measurement.
• Drive Carrier & Technical Integrations: Manage large-scale NA Messaging technical projects, including new carrier or supplier onboarding activities and intricate carrier integrations across the A2P ecosystem.
• Own the Operational Workflow: Serve as the master of our North America Messaging project ecosystem, optimizing cross-team collaboration and tracking via Jira, Slack & other tools.
• Manage Risks & Dependencies: Identify project risks and issues early, propose mitigation options, and manage cross-team dependencies to keep deliverables on track and remove execution blockers.
• Triage & Resolve: Support critical troubleshooting activities and act as a steady, organized point of contact during internal escalations, bringing the right technical minds together to solve problems quickly.
• Provide Strategic Visibility: Create high-quality presentation decks, project updates, and specialized documentation to keep leadership, stakeholders, and external partners aligned on project health and timelines.
• Support Product Operations: Act as the go-to project management resource for the broader Product Operations team, taking on ad-hoc initiatives that drive business value and operational efficiency.

Qualifications

• 3-5+ years of technical project management experience, preferably within the CPaaS, telecommunications, or A2P messaging industries.
• A strong understanding of the North American messaging ecosystem, including 10DLC, Short Code, Toll-Free, and MMS requirements. RCS is a bonus!
• Proven experience leading complex enterprise customer migrations and managing software or carrier integrations.
• Advanced proficiency in Agile project management tools (such as Jira, Confluence, Excel, MS Project, Asana, Smartsheet, etc.) and communication platforms (email, Slack, MS Teams) to drive workflow and team alignment.
• Highly organized with a strong commitment to deadlines, but agile enough to handle rapidly changing priorities and complex, time-critical initiatives.
• The ability to influence, motivate, and align engineering, product, and operations teams toward a common goal.
• Experience supporting technical troubleshooting efforts and managing internal escalations calmly and effectively.
• Ability to move progress forward even when all the answers aren't readily available.
• Exceptional verbal, written, and presentation skills, with a proven ability to build strong cross-functional relationships, distill complex project data into polished executive updates, and translate technical messaging topics for both technical and non-technical audiences.
• A Project Management Professional (PMP) or similar certification is considered a strong nice-to-have.

Requirements

• This is a remote opportunity, but candidates must reside near one of our hub locations for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio, TX; Denver, CO.

Benefits

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

The annual starting salary for this position is between $75,000 - 112,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until October 14, 2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.