[Hiring] Program Manager @Koniag Government Services, LLC

Role Description

Kadiak, LLC, a Koniag Government Services company, is seeking an experienced Program Manager to lead the Defense Health Agency (DHA) End User Services (EUS): Application, Workflow, Adoption, and Change Support (AWACS) program. The ideal candidate is a seasoned leader with deep expertise in end user services, change management, and healthcare IT operations, who is passionate about driving organizational success and committed to delivering mission-critical support to our government customer. This position requires prior experience with the DHA and or Military Health System (MHS).

• Provide senior-level leadership and oversight of the AWACS program.
• Ensure the successful delivery of technical, operational, and clinical support services.
• Apply extensive subject-matter expertise, industry best practices, and proven methodologies.
• Analyze organizational needs and develop effective solutions.
• Drive continuous improvement across the program.
• Lead and direct the overall execution of the program.
• Ensure alignment with client objectives and contractual requirements.
• Oversee day-to-day program operations, ensuring quality and timely resolution of issues.
• Collaborate closely with clients, stakeholders, and cross-functional teams.
• Prepare and review technical and operational documentation, reports, and deliverables.
• Contribute to process improvement initiatives.
• Communicate findings, risks, and recommendations to leadership and stakeholders.
• Mentor, guide, and direct the work of program staff and subordinate leads.
• Provide consultation on complex, high-impact projects.
• Report directly to an executive or director, providing regular updates on program status, risks, and achievements.

Qualifications

• Master’s degree required; PhD potentially required depending on contract or task order needs.
• 15 or more years of experience in program management or a related field.
• Demonstrated expertise in end user services, application support, workflow management, or organizational change support.
• Prior experience supporting DHA / MHS is required.
• Proficiency in Microsoft Office products.

Requirements

• Extensive experience and sound judgment to independently plan, direct, and accomplish complex program goals.
• Strong understanding of end user services, application support, workflow design, and change management principles.
• Ability to lead and direct the work of others, including subordinate leads and technical staff.
• Exceptional written and verbal communication skills.
• Ability to engage both technical and non-technical stakeholders effectively.
• Ability to analyze complex operational needs and develop effective, practical solutions.
• Strong organizational and leadership skills to manage multiple priorities and competing deadlines.
• Experience preparing clear, concise technical and operational documentation.
• Experience contributing to process improvement initiatives and implementing best practices.
• Ability to build and maintain effective relationships with clients, stakeholders, and cross-functional teams.
• Must be able to obtain and maintain any required security or facility clearances.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off.
• Paid parental leave.
• Life and disability insurance.
• Flexible spending accounts.
• Commuter benefits.
• Tuition reimbursement.