[Hiring] Program Manager @Spotnana

Role Description

As a Program Manager at Spotnana, you will be leading the project kick-off for Direct Travel TMCs until all contracted products and services are fully launched. You will be part of a global Sales team and will be responsible for the implementation of TMCs and their customers on Direct Travel within the Spotnana Platform. Your expertise in Project Management and Solutions Architecture will help to ensure that TMCs and their customers are using their Spotnana platform to its fullest extent. Your goal is to help TMCs and their customers to be successful from the first day and to derive the most value possible from their Spotnana investment.

You will work closely with our Customer Success Managers as well as every other team at Spotnana, from Sales and Product to Engineering, Travel Operations, and Technical Support.

How you'll help us build

• Lead the on-time and within-scope technical implementation for Direct Travel TMCs and their customers.
• Facilitate discovery and scoping sessions with new TMCs and their customers for one-time and for multi-phased implementations.
• Lead all aspects of Project Management, including risk management analysis, and setting goals and KPIs.
• Advise Direct Travel TMCs and their customers on technical best practices, including ordering and setup of OID within Direct Travel and the Spotnana Platform.
• Provide Direct Travel TMCs and their customers with clear proactive technical guidance and expertise across our product and services including ongoing Direct Travel education and engagement to keep pace with all updates and changes, via edifact and NDC channels.
• Collaborate with Sales, Customer Success, Product Management, Engineering, Finance, Travel Operations and Technical Support to ensure Spotnana’s product and services will be able to meet the TMC’s requirements.
• Maintain accurate and up-to-date project plans in SmartSheet and in Salesforce.
• Contribute towards the success of the organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping to iterate on best practices.

Qualifications

• Minimum 5+ years of working experience and a background in working with TMCs and customer-facing technical implementation and onboarding role within a highly technical team.
• Amadeus and Sabre expertise is required, including implementing and managing setup within an OBT.
• Understanding of SSO, ADFS, SFTP, multiple HRIS integrations, and API integrations with other Enterprise applications.
• Experience leading VAT and UAT phases of implementation.
• Working knowledge of the corporate travel industry.
• Ability to manage multiple work streams, work to deadlines, and prioritize between competing demands.
• Ability to work cross-functionally with all levels of an organization (both internally and externally) and across all geographies.
• Strong interpersonal communication (verbal and written) and organizational skills.
• Highly motivated, driven, and passionate about technology and customer success.

Requirements

• This role is eligible for remote work in the US.

Benefits

• Equity in the form of stock options, which provides partial ownership in the company, so you can share in the success of the company as it grows.
• Pre-tax and ROTH 401(k) options via Fidelity with up to a 4% company match.
• Comprehensive benefit plans covering medical, dental, vision, life, and disability effective on your hire date. We cover 100% of your employee premiums and 85% of your eligible dependents.
• Pre-tax flexible spending account options for health, dependent care, and commuter expenses.
• Flexible PTO in addition to 10 company holidays and an end-of-year company shutdown.
• Up to 26 weeks of Parental Leave.
• Monthly cell phone/internet stipend.
• Extra perks: IATAN travel membership, pet insurance, financial wellness tools, Calm app access, and more.