[Hiring] Program Delivery Lead, Benefit Enablement & Execution @Humana

Role Description

Become a part of our caring community. Humana’s Consumer Product Management team is seeking an experienced Program Deliver Lead, Benefit Enablement & Execution, to join working remote anywhere in the US. In this role, you'll serve as a critical delivery connector across Insurance Product Management, Growth and Strategy, and the functional teams responsible for bringing Medicare Advantage products to market. You'll translate portfolio priorities into structured programs, clear milestones and coordinated workstreams that support accurate, timely and compliant execution. If you enjoy turning big-picture strategy into well-managed programs and helping teams deliver successfully, this role is for you.

As the Program Deliver Lead, Benefit Enablement & Execution, you'll lead complex bid initiatives and enterprise projects that span product strategy, benefit design, regulatory requirements, operational readiness, technology and process enablement. This includes coordinating initiatives such as:

• Benefit standardization
• Portfolio segmentation
• Plan naming
• Service area expansion
• Evaluation of new product and benefit opportunities

You'll also help strengthen how Product Management operates by:

• Establishing practical delivery disciplines
• Maintaining governance and program documentation
• Improving processes and tools
• Providing timely training as requirements change

This is a highly collaborative individual-contributor role for someone who can create clarity from ambiguity, lead complex work without relying on formal authority and keep multiple teams aligned through demanding Medicare Advantage and CMS delivery cycles.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant professional healthcare experience
• 7+ years of relevant healthcare, health plan, product management, or related experience
• Demonstrated experience leading complex projects, programs or processes across multiple functional areas
• Experience establishing delivery plans, milestones, dependencies, governance and risk-management approaches
• Demonstrated ability to influence decisions and drive alignment without formal authority
• Experience researching complex business, regulatory or operational topics and translating findings into clear recommendations
• Strong judgment and problem-solving skills, including the ability to distinguish facts, assumptions, risks and unresolved questions
• Strong written and verbal communication skills, with the ability to tailor information for working teams, functional partners and senior leaders
• Demonstrated ability to manage multiple priorities and deliver through ambiguity, changing requirements and compressed timelines
• Advanced proficiency with Excel, PowerPoint, SharePoint, Teams and related digital collaboration tools

Requirements

• Medicare Advantage product management, program delivery, implementation or operational experience
• Experience with the annual Medicare Advantage bid cycle, benefit design, service-area expansion or product implementation
• Knowledge of CMS Medicare Advantage requirements, bid processes, PBP or HPMS
• Experience evaluating product or benefit feasibility across regulatory, operational, system, clinical and financial considerations
• Knowledge of Stars, the Complaints Tracking Module, member experience or regulatory compliance programs
• Experience developing or managing enterprise milestone calendars, governance routines, decision logs or program dashboards
• Experience with process documentation, workflow design, training development or change enablement
• Experience using Power Automate, Power BI, Copilot or similar tools to improve processes, reporting or administrative efficiency
• Process improvement experience or training, including Lean, Six Sigma or another structured improvement methodology
• Experience presenting complex findings, recommendations and program risks to senior leaders

Benefits

• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance
• Many other opportunities

Company Description

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large.