[Hiring] Sales & Client Enablement Consultant @UnitedHealth Group

Role Description

The Sales & Client Enablement Consultant supports the Coding Intelligence organization through sales readiness, customer education, product adoption, onboarding, migration, and retention initiatives. This role serves as a subject matter resource for Coding Intelligence solutions and the Optum Coding Intelligence Platform (OCIP), translating product knowledge and stakeholder needs into effective training and enablement solutions. The role will be particularly important in helping internal teams and customers successfully transition from legacy applications to OCIP. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

• Develop and deliver comprehensive training and enablement programs for Sales, Account Management, and other customer-facing teams, including new-hire onboarding and ongoing sales-readiness initiatives.
• Lead customer education, onboarding, and product training for Coding Intelligence solutions and the Optum Coding Intelligence Platform (OCIP).
• Support customer migrations and retention through structured readiness planning, education, adoption support, and enablement resources.
• Assess internal and external stakeholder needs to design and implement targeted training, enablement, and product-adoption solutions.
• Create and maintain high-impact training materials, playbooks, job aids, knowledge articles, and product documentation.
• Facilitate interactive virtual and in-person training sessions, workshops, and webinars across internal teams and customer organizations.
• Serve as a subject matter resource on Coding Intelligence products, OCIP capabilities, and industry-recommended practices.
• Partner cross-functionally with Product, Operations, Marketing, Customer Success, Sales, and Account Management to support product readiness and effectively communicate new platform capabilities.
• Leverage digital productivity tools and enterprise-approved AI tools, as appropriate, to streamline workflows, enhance content development, and support continuous improvement.

Qualifications

• 4+ years of experience in sales enablement, customer education, training delivery, sales operations, customer success, or a related enablement role.
• 3+ years of experience developing and facilitating virtual or in-person training sessions, workshops, or webinars for internal teams or external customers.
• 3+ years of experience creating enablement content, including playbooks, job aids, training materials, knowledge base articles, or user guides.
• 2+ years of experience translating software platforms or technical concepts into structured, practical learning resources.
• Experience leveraging digital productivity tools to streamline workflows and support content creation.

Requirements

• 2+ years of experience in healthcare technology, medical coding, health information management (HIM), or revenue cycle management (RCM).
• Experience supporting platform migrations, customer onboarding, or change management initiatives in a software-as-a-service (SaaS) or healthcare technology environment.
• Demonstrated familiarity with medical coding solutions, billing systems, or the Optum Coding Intelligence Platform (OCIP).
• Experience utilizing digital adoption platforms, such as WalkMe or Pendo, or modern learning management systems (LMS).

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
• Salary range from $72,800 - $130,000 annually based on full-time employment.