[Hiring] Senior Program Delivery Professional @Humana

Role Description

Become a part of our caring community. Humana’s Consumer Product Management team is looking for an experienced Senior Program Delivery Professional, Benefit Enablement & Execution, to join working remote anywhere in the US. In this role, you'll work closely with Product Managers and cross-functional partners to move bid initiatives, research and process work from idea through delivery. You'll coordinate the analysis behind benefit and portfolio decisions, maintain accurate documentation and milestone plans, and support teams as they adopt new processes and tools. If you enjoy connecting strategy to execution and making sure deliverables stay on track, this role is for you.

As Senior Program Delivery Professional, Benefit Enablement & Execution, you'll help translate Medicare Advantage portfolio priorities into accurate analysis, well-defined deliverables and coordinated execution. Working closely with Lead Product Managers and cross-functional partners, you'll move bid initiatives, research and process improvements from concept through implementation while keeping decisions, documentation and milestones aligned.

Your work will help leaders understand options, evaluate implications and make informed decisions. You'll also strengthen the way Product Management operates by maintaining portfolio-governance records, supporting the Process Activation Calendar, improving process documentation, developing training materials and helping implement technology-enabled solutions. You'll take ownership of defined workstreams, identify risks early and build the capability to lead increasingly complex initiatives. This is a highly collaborative individual-contributor role for someone who combines analytical rigor, attention to detail and reliable follow-through with the curiosity and judgment needed to operate effectively in a fast-moving Medicare Advantage environment.

Qualifications

• 4+ years of relevant health plan, product management, or program delivery experience
• Experience conducting research and analysis and translating findings into clear recommendations or decision-support materials
• Experience coordinating deliverables, milestones or workstreams across multiple partners
• Demonstrated ability to organize complex information, maintain accurate documentation and manage competing priorities
• Strong analytical and problem-solving skills, including the ability to identify patterns, gaps, risks and unresolved questions
• Strong written and verbal communication skills, with the ability to tailor information for working teams and leaders
• Demonstrated ability to influence follow-through and maintain accountability without formal authority
• Advanced proficiency with Excel, PowerPoint, SharePoint, Teams and related digital collaboration tools

Requirements

• Partner with Lead Product Managers, Growth and Strategy, and functional teams to support bid initiatives involving benefit standardization, portfolio segmentation, product guiding principles and other portfolio priorities
• Translate initiative objectives into defined analyses, deliverables, milestones and follow-up actions for assigned workstreams
• Gather, validate and compare benefit, market, portfolio and operational information to inform recommendations and decisions
• Prepare analyses that identify patterns, differences, risks, assumptions and potential member or portfolio impacts
• Coordinate inputs from subject-matter experts and ensure required information is complete, accurate and delivered on time
• Maintain initiative documentation and provide clear progress updates, open questions and recommended next steps
• Apply lessons learned from each cycle to improve future analyses, templates and delivery practices
• Coordinate structured reviews of proposed benefits and product opportunities across product, operations, compliance, clinical, technology, systems and other relevant functions
• Define and communicate the information, questions, owners and timelines needed to complete assigned feasibility assessments
• Collect and organize partner input, identify conflicting information and follow up on unresolved questions
• Distinguish confirmed requirements from assumptions and areas requiring further validation
• Summarize feasibility findings, dependencies, constraints and execution considerations in clear decision-support materials
• Escalate material gaps, risks or timing concerns to Lead Product Managers or the Program Delivery team early enough to support resolution
• Document recommendations, decisions, rationale, owners and follow-up actions
• Research Stars, Clinical, Regulatory Compliance, the Complaints Tracking Module and other enterprise initiatives affecting Medicare Advantage products
• Gather information from relevant business, regulatory and functional sources and assess its reliability and applicability
• Identify potential impacts to benefit design, product processes, portfolio priorities, systems, operations and the member experience
• Synthesize complex findings into concise briefs, presentations, recommendations and decision points for Product Management and partner leaders
• Represent Product Management on assigned cross-functional workgroups and accurately communicate Product requirements and considerations
• Track commitments, decisions and follow-up actions and ensure the appropriate Product Management partners remain informed
• Escalate issues requiring broader product direction, functional expertise or leadership decisions
• Work with functional partners to confirm milestone dates, dependencies, accountable owners and completion requirements for assigned bid and product activities
• Add approved milestones and updates to the Process Activation Calendar accurately and within established timelines
• Communicate calendar changes to affected teams and clarify required actions or handoffs
• Monitor milestone progress, follow up with owners and maintain current completion status and supporting information
• Identify missed, conflicting or at-risk milestones and assess potential downstream impacts
• Escalate material risks to Lead Product Managers or the Program Delivery team with clear facts, impacts and recommended next steps
• Partner with Process Improvement and Program Delivery, Product Management and functional teams to draft, maintain and improve process documentation, templates and workflows
• Document processes in a clear, practical format that defines activities, ownership, handoffs, controls and expected outcomes
• Identify manual, repetitive or error-prone work that could be simplified, standardized or automated
• Help evaluate, test and implement approved technology solutions using tools such as Power Automate, Power BI, Copilot, SharePoint and related platforms
• Complete user-acceptance testing, document issues and confirm that solutions meet defined business needs before broader rollout
• Monitor adoption and gather feedback to identify needed refinements
• Maintain appropriate documentation and controls so process and technology improvements are sustainable
• Develop job aids, quick-reference guides, process walkthroughs, presentations and other training materials as tools, processes and requirements change
• Translate complex requirements into clear instructions, examples and practical guidance for Product Managers and partner teams
• Help deliver live training, working sessions and office hours and respond to process questions within the role’s area of expertise
• Validate training content with process owners and subject-matter experts before distribution
• Gather participant feedback and update materials when additional clarity or reinforcement is needed
• Share knowledge, effective practices and lessons learned across the Product Management team
• Build expertise and judgment by progressing from supporting initiatives to independently leading defined workstreams

Benefits

• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance
• Many other opportunities

Company Description

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it.