[Hiring] Professional Services Program Manager @GitLab

Role Description

As a Professional Services Program Manager at GitLab, you will lead the delivery of complex, multi-workstream services engagements for some of our largest and most strategic customers. You will help customers turn transformation goals into clear execution plans by bringing structure, visibility, and accountability across interconnected projects. Working closely with customer stakeholders and GitLab team members, you will guide programs from planning through delivery while building trusted relationships across executive, technical, and delivery teams. In this role, you will define and apply a strong delivery methodology grounded in agile and project management best practices, communicate that approach clearly, and keep teams aligned on milestones, dependencies, and outcomes. This is a strong opportunity to shape how customers adopt GitLab at scale and help them realize meaningful business value through effective program leadership.

What you'll do

• Lead delivery of multi-workstream professional services engagements for large and strategic customers
• Build strong relationships with customer stakeholders, including executive leaders, program and project managers, engineering, development, and security teams
• Develop and apply a delivery methodology that uses agile and project management best practices, and communicate how the methodology will be used throughout the program
• Create and continuously communicate program roadmaps, dependencies, milestones, and deliverables across connected projects
• Manage stakeholder expectations and secure approval on major milestones, decisions, and delivery plans
• Define program strategy, including business justification, expected benefits, in-scope and out-of-scope work, timelines, schedules, resources, stakeholders, and success criteria
• Establish core program structures such as RACI charts, work breakdown structures, communication plans, and escalation paths
• Work closely with Engagement Managers and Regional Delivery Managers to support program scoping, review delivery assumptions, and help improve project management processes through quarterly objectives and key results (OKRs)

Qualifications

• Experience leading complex programs with multiple interdependent projects, stakeholders, and timelines
• Strong skill in program planning, forecasting, reporting, and communicating delivery metrics clearly to internal and external stakeholders
• Ability to organize, monitor, and manage long-term project budgets, schedules, risks, and dependencies
• Proven ability to build collaborative relationships with customers and partner effectively with Engagement Managers, Architects, and delivery teams
• Working knowledge of agile and other project management approaches, with the judgment to apply the right structure to different customer needs
• Ability to develop long-term plans that support customer adoption, transformation, and successful delivery outcomes
• Comfort leading program-level meetings and driving progress across multiple workstreams
• Willingness to complete GitLab Project Management certification within 2 months of starting in the role

Benefits

• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave

Company Description

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.

Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit.