[Hiring] Principal, Technical Program Manager @Ensemble Health Partners

Role Description

This role drives cross-functional technical programs and operating changes that make delivery more predictable, higher quality, and faster, without taking ownership away from the teams that deliver; and gives engineering, product, and other enterprise leaders an honest, data-driven view of how work actually flows.

The Principal TPM serves as a senior individual contributor in Engineering, leading complex technical programs and transformation initiatives across multiple value streams, functions, and technology domains. The role combines three things:

• Leading large, complex technical programs
• Measuring delivery performance (including the impact of AI-assisted development)
• Driving operating changes the evidence calls for

The position exercises independent judgment and influences outcomes without direct people-management responsibility, ownership of engineering commitments, or budget-approval authority. The role succeeds by enabling Engineering to execute with excellence.

What you'll do:

• Lead key technical programs
• Establish program governance, execution frameworks, operating rhythms, escalation paths, and accountability mechanisms that improve delivery predictability, transparency, and outcomes.
• Identify technical and organizational risks, bottlenecks, and dependency trends; challenge assumptions, define and drive program planning, and escalate unresolved issues to appropriate leaders.
• Ensure risk-mitigation and recovery plans exist and are visible; escalate when execution on these plans is at risk.
• Measure and identify delivery performance trends
• Assess how AI-assisted development and other levers change delivery speed, quality, and rework, and provide suggestions on where it is working and where it is not.
• Translate performance trends and program insights into leadership recommendations.
• Improve engineering operating models, delivery practices, governance, and ways of working by identifying systemic barriers and driving continuous AI-enabled improvement across teams.
• Leverage AI in your own workflow
• Coach and mentor other program managers and delivery leaders and share effective practices
• Align leaders on tradeoffs and decisions
• Serve as a trusted advisor to engineering leadership and mentor teams on operating excellence.
• Partner with Engineering, Product, Support, Operations, IT, Data and Analytics, Cybersecurity, and Finance to resolve cross-functional issues and support strategic initiatives.
• Communicate program status, risks, tradeoffs, recommendations, and escalations to senior and executive leaders.

Qualifications

• 10+ years of experience in technical program management, engineering delivery, product management or a related role leading complex, cross-functional initiatives that delivered measurable outcomes.
• Demonstrated understanding and technical depth in modern software delivery practices (for example: Agile, SDLC and PDLC, CI/CD, testing, release, observability, reliability).
• Demonstrated experience leading large, complex, cross-functional technical programs and organizational transformation initiatives from planning through execution and delivery with measurable outcomes.
• Demonstrated success managing program risks, dependencies, executive escalations, and competing priorities in a fast-paced environment.
• Strong analytical, problem-solving, change-management, and continuous improvement skills.
• Clear, candid written and verbal executive communication skills.
• Proven ability to influence cross-functional teams and drive results without direct authority.
• Grit, curiosity, and comfortable challenging the status quo as well as working in an ambiguous environment.
• Bachelor’s degree in a technical or related field or equivalent practical experience.
• Must be inquisitive and demonstrate openness to innovation including AI.

Requirements

• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

Preferred Qualifications

• Experience evaluating build vs buy and rolling out AI-assisted development tools and measuring their effect.
• Experience using AI or automation to run program tracking and reporting.
• Experience mentoring other program managers and coaching others.
• Experience driving operational excellence, process optimization and standardization, and organizational change across multiple teams.
• Proficient with tools like Aha, ADO or Jira, Databricks or SQL, Claude or Copilo.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Invest in your professional development with opportunities for professional certification and tuition reimbursement.
• Quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.