[Hiring] D365 Technical Program Manager @Sonata Software

Role Description

We are looking for an experienced Program Manager with strong Microsoft Dynamics 365 Finance & Operations (FnO) technical expertise to serve as the primary point of contact for customers and drive complex technical issues through resolution. The role combines FnO technical depth, customer ownership, vendor coordination, and program management to remove blockers and enable timely, effective solutions.

• Customer & Program Ownership
  • Serve as the primary customer POC for Dynamics 365 FnO technical support and delivery engagements.
  • Own customer communication, technical issue tracking, priorities, dependencies, risks, escalations, and resolution progress.
  • Understand business impact and ensure critical or high-priority issues receive appropriate focus and governance.
  • Conduct regular reviews and provide clear updates covering status, blockers, decisions, owners, and next steps.
  • Build customer confidence through proactive engagement, transparency, and strong follow-through.
• FnO Technical Leadership
  • Provide technical oversight for Dynamics 365 FnO issues across architecture, extensions, integrations, deployments, environments, performance, and application behavior.
  • Analyze complex technical scenarios and guide engineering or support teams toward the appropriate troubleshooting path.
  • Facilitate technical discussions among customers, vendor teams, support engineers, and subject-matter experts.
  • Identify practical workarounds, mitigations, and quick solutions while long-term remediation is evaluated.
  • Support root-cause analysis for critical, recurring, or high-impact issues and track preventive actions.
• Vendor & Stakeholder Management
  • Collaborate closely with vendor teams, technical SMEs, support engineers, and internal stakeholders to accelerate resolution.
  • Establish clear ownership and accountability for every open action and dependency.
  • Identify blockers early and initiate the appropriate technical or management escalation.
  • Coordinate cross-team dependencies involving multiple products, systems, or functional workstreams.
  • Drive actions through closure while managing customer expectations and commitments.

Qualifications

• Required Technical Qualifications:
  • Strong hands-on experience with Microsoft Dynamics 365 Finance & Operations (FnO).
  • Strong understanding of FnO technical architecture, X++ development, extensions and customizations, integrations, deployments, environments, and troubleshooting.
  • Experience analyzing complex technical issues and driving them toward resolution.
  • Good understanding of debugging, issue isolation, root-cause analysis, and structured troubleshooting methodologies.
  • Ability to independently participate in and lead technical discussions with customer, engineering, and vendor teams.
• Good-to-Have Functional Knowledge:
  • Working understanding of Supply Chain Management (SCM), Finance, and Retail / Commerce.
  • Ability to understand business scenarios and translate functional impact into technical discussions and actions.
  • Exposure to Microsoft enterprise support, managed services, or similar customer support environments.
• Program & Customer Management Qualifications:
  • Strong customer-facing, stakeholder-management, and executive communication skills.
  • Proven ability to manage technical escalations and high-priority customer situations.
  • Excellent written and verbal communication, with concise and structured status reporting.
  • Strong ownership, customer-first mindset, prioritization, and follow-through.
  • Ability to manage multiple technical issues and competing priorities across distributed teams.

Company Description

Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.