[Hiring] Technical Program Manager @Phaidra

Role Description

Phaidra helps customers apply AI to complex industrial and data-center environments. As a Technical Program Manager (TPM), you’ll lead customer-facing programs that bring Phaidra’s software into operation—coordinating deployments, expansions, and ongoing delivery across customer and internal teams.

You’ll be the person who turns complex, cross-functional work into clear plans and dependable outcomes. You’ll work closely with customers, Solutions Engineers, and colleagues across engineering and product, keeping priorities visible and surfacing risks early.

You’ll bring curiosity, ownership, transparency, direct communication, an outcome-focused approach, and empathy for customers and teammates. You’ll favor clear plans and fast feedback while adding enough process to help teams deliver—not process for its own sake.

Responsibilities

• Lead technical customer programs from kickoff through deployment and ongoing support, including phased and multi-site rollouts.
• Build and maintain practical plans with clear scope, milestones, owners, dependencies, and decision points; adapt plans as customer needs and technical realities evolve.
• Serve as a trusted day-to-day program contact: communicate status, decisions, risks, and changes clearly; align expectations and drive timely follow-through.
• Coordinate customer, Solutions Engineering, and internal engineering and product partners to resolve blockers and deliver high-quality outcomes.
• Triage customer issues, establish priorities, track actions through resolution, and engage the right technical partners when escalation is needed.
• Bring customer context and feedback into internal discussions so teams can make informed product, tooling, and process improvements.
• Improve repeatable deployment and support practices through useful documentation, playbooks, and lightweight operating rhythms.
• Keep program health, risks, decisions, and progress visible to stakeholders; identify delivery or capacity concerns early.

Qualifications

• Demonstrated experience leading complex technical programs or projects from planning through delivery, ideally in a customer-facing environment.
• The ability to coordinate cross-functional teams and influence outcomes without relying on formal authority.
• Strong communication and relationship-building skills, including the judgment to deliver difficult updates directly and constructively.
• A structured, pragmatic approach to planning, prioritization, issue resolution, and risk management.
• Technical curiosity and the ability to understand unfamiliar systems, ask useful questions, and translate between customer needs and technical work.
• A customer-focused mindset, strong ownership, and comfort working through ambiguity and changing priorities.
• The ability to work effectively with distributed teams using clear documentation and asynchronous communication.

Key Qualifications

• Minimum of 3+ years of technical project management experience.
• Experience working with diverse, remote teams to support enterprise customers.
• Experience with LLMS, particularly in integrating them into day to day activities.
• Passion to learn about industrial controls and automation systems, mission critical cooling systems, and AI Machine Learning technology.
• Ability to learn quickly and explain complex domain specific concepts to non-domain experts.
• Ability to translate a combination of customer-stated and customer-implied needs into coherent requirement documentation for use by the software development team.
• Experience with both waterfall and agile scheduling tools.
• Exceptional verbal, written, organizational, presentation, and communication skills.

Preferred Skills & Experience

• Work with data centers, industrial or building controls, automation systems, HVAC, chillers, cooling systems, or other critical infrastructure.
• Understanding of mission critical cooling systems and their applications within data centers and other industrial facilities.
• Strong proficiency in working with industrial operations teams and contributing to solving field operations related problems and challenges.
• Project Management Professional (PMP) certification.
• Customer deployments of software, AI/ML products, or operational technology across multiple sites.
• Technical support, commissioning, implementation, or service-delivery programs.
• Relevant domain experience is valuable, but we’re also interested in people with strong technical program leadership who can learn the environment quickly.

Onboarding

In your first 30 days...

• You will have a solid understanding of what Phaidra does, how our software is deployed, and the customer problems it solves.
• You will have met with team members across Phaidra—including Solutions Engineering, engineering, and product—and started building the relationships that will help you be successful.
• You will have become familiar with our deployment and support processes and the tools we use to plan and track customer work.

By your first 60 days...

• You will have met our customers and the teams you'll work with day to day.
• You will understand how a customer program moves from kickoff through deployment and into ongoing support.
• You will have shadowed a live deployment or rollout and seen how plans adapt as customer needs and technical realities evolve.

By your first 90 days...

• You will own day-to-day program management for at least one customer program.
• You will be running the rhythms that keep scope, milestones, risks, and decisions visible to stakeholders.
• You will be contributing to the playbooks and documentation that make our deployments repeatable.

General Interview Process

• All of our interviews are held via Google Meet, and an active camera connection is required.
• Meeting with People Operations team member (30 minutes).
• Meeting with Hiring Manager (45 minutes).
• Meeting with Technical Program Manager (30 minutes).
• Meeting with Solutions Engineer (60 minutes).
• Culture fit interview with one of Phaidra’s co-founders (30 minutes).

Base Salary

• Mid-level
• US Residents:
• Tier 1 (Largest highest-cost metros): 89,742 USD - 143,587 USD
• Tier 2 (Other major metros): 85,255 USD - 136,408 USD
• Tier 3 (Mid-sized metro areas): 80,768 USD - 129,228 USD
• Tier 4 (All other locations): 76,281 USD - 122,049 USD
• Canada Residents:
• Tier 1 (Vancouver, Toronto): 92,210 CAD - 147,536 CAD
• Tier 2 (Montreal): 86,063 CAD - 137,700 CAD
• Tier 3 (Waterloo, Ottawa, Calgary): 73,768 CAD - 118,029 CAD
• Tier 4 (Smaller cities / rural areas): 67,621 CAD - 108,193 CAD
• Senior-level
• US Residents:
• Tier 1 (Largest highest-cost metros): 118,981 USD - 190,369 USD
• Tier 2 (Other major metros): 113,032 USD - 180,851 USD
• Tier 3 (Mid-sized metro areas): 107,083 USD - 171,332 USD
• Tier 4 (All other locations): 101,134 USD - 161,814 USD
• Canada Residents:
• Tier 1 (Vancouver, Toronto): 122,253 CAD - 195,604 CAD
• Tier 2 (Montreal): 114,103 CAD - 182,564 CAD
• Tier 3 (Waterloo, Ottawa, Calgary): 97,802 CAD - 156,483 CAD
• Tier 4 (Smaller cities / rural areas): 89,652 CAD - 143,443 CAD
• In addition to base salary, this position is eligible for equity. Final salary will be determined based on several factors, including a candidate’s qualifications, skills, competencies, experience, expertise, education and location. In some cases, final compensation may fall outside the posted range. Salary ranges are regularly reviewed and may be adjusted in response to market trends.

Benefits

• Fast-paced, team-oriented environment where your work directly shapes the company’s direction.
• We are a 100% remote company.
• Competitive compensation & meaningful equity.
• Outsized responsibilities & professional development.
• Training is foundational; functional, customer immersion, and development training.
• Medical, dental, and vision insurance (exact benefits vary by region).
• Unlimited paid time off, with a required minimum of 20 days per year.
• Paid parental leave (exact benefits vary by region).
• Flexible stipends to support your workspace, well-being, and continued professional development.
• Company MacBook.

On being Remote

We take a thoughtful and intentional approach to remote collaboration. Inspired by pioneers like GitLab, we embrace proven best practices to foster an exceptional remote work environment. Our culture is documentation-first, and we prioritize asynchronous communication to support focus and flexibility across time zones. While we value independence, we stay closely connected through tools like Slack and video conferencing. Weekly all-hands meetings help us align and build strong relationships, and we regularly host virtual team-building activities and social events to maintain a sense of camaraderie.

Equal Opportunity Employment

Phaidra is an Equal Opportunity Employer; employment with Phaidra is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status. We welcome diversity and strive to maintain an inclusive environment for all employees. If you need assistance with completing the application process, please contact us at [email protected].

E-Verify Notice

Phaidra participates in E-Verify, an employment authorization database provided through the U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA). As required by law, we will provide the SSA and, if necessary, the DHS, with information from each new employee’s Form I-9 to confirm work authorization for those residing in the United States. Additional information about E-Verify can be found here .

#LI-Remote

To be considered for any position at Phaidra, you must submit an online application. This role will remain open until it is filled. Phaidra only hires individuals who are legally authorized to work in the specified location(s) above. We do not provide employment sponsorship. Candidates requiring visa sponsorship, either now or in the future, are not eligible for hire. Candidates who advance beyond the initial screening stage will be required to sign a Non-Disclosure Agreement (NDA) in order to continue through the interview process. All employment offers are contingent upon successful completion of employment authorization verification and applicable background checks, in accordance with local laws and company policies. WE DO NOT ACCEPT APPLICATIONS FROM RECRUITERS.