[Hiring] Principal/Senior Technical Program Manager @G-P

Role Description

As a Senior/Principal Technical Program Manager, you will work across technology to drive execution, planning, and prioritization that enable improved coordination, predictability, and transparency. You will identify and overcome delivery roadblocks in a complex, cross-functional environment that optimizes our sales to customer support pipeline. You will manage multiple technical programs, ensuring alignment with organizational goals, timelines, and quality standards.

• Lead and manage the end-to-end lifecycle of multiple technical programs related to our sales and customer support ecosystem.
• Define program scope, objectives, and success criteria, developing detailed plans, roadmaps, success criteria, and outcomes.
• Work closely with cross-functional teams, including Technology, Engineering, Product Management, Operations, and Sales.
• Drive, enable, and lead customer-focused, agile delivery.
• Understand our sales and customer support ways of working, delivering solutions that optimize their effectiveness and efficiency.
• Champion best practices enterprise-wide by continuously iterating on Program Management processes.
• Foster effective communication and collaboration among team members, facilitating meetings, status updates, and regular reporting on program progress.

Qualifications

• 7+ years of experience in technical program management, with a strong track record of successfully delivering complex programs in a technology-driven SaaS environment.
• Direct experience with AI-driven development lifecycles and utilizing AI/Agentic workflows.
• Proficiency in Agile program management methodologies and tools (Jira, Rally, etc.).
• Strong leadership, communication, and interpersonal skills.
• Ability to communicate at all levels with clarity and precision, both written and verbal.
• Excellent problem-solving abilities, strategic thinking, and decision-making skills.
• Proven ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Experience with industry-standard project management software products such as Jira and Google Suite.
• BS in Computer Science or Engineering or related equivalent work experience.
• Agile Certification (such as Scrum Alliance Scrum Master (CSM) or Scaled Agile SAFe Agilist (SA)) required.
• Experience with Salesforce, Zendesk, Workday preferred.

Requirements

• Deep proficiency in the rapidly evolving AI landscape (LLMs, generative AI, agentic frameworks).
• Effective presenter, negotiator, and collaborator.
• A strategic mindset equally passionate about business outcomes and deep technology.

Benefits

• Generous paid parental leave.
• Flexible time off.
• Spending accounts.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Sabbatical after 5 years.
• Additional compensation options for Sales and Non-Sales roles.