[Hiring] Technical Program Associate or Manager @GiveDirectly

Role Description

We believe technology will play a critical role in enabling the next generation of cash delivery operations: from identifying recipients without needing to knock on doors to a modern payments infrastructure that gets dollars in recipients’ hands faster and more scalable. We are seeking a Technical Program Associate responsible for implementing and managing the technology used across our programs - including systems for recipient data collection, verification, payments, and monitoring.

In this role, you will own all technology-related aspects of new project launches:

• Working with our operations team to define and implement program requirements
• Project managing the implementation across multiple stakeholders
• Analyzing, structuring, and acting on program data

You are a systems thinker who is comfortable assessing tradeoffs and deriving and communicating data-driven insights. You enjoy learning about technology in a variety of business contexts. You naturally take ownership, can navigate unfamiliar settings, and enjoy both building and managing ops. You can excel at both 10,000 feet as well as in the weeds of complex problems.

Qualifications

• Exceptional alignment with GiveDirectly Values
• Active demonstration of core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity
• Language Requirement: fluent in English
• 3+ years of professional experience; relevant backgrounds include project management, product management, data analytics, international development, management consulting
• Strong data skills: able to leverage tools to extract, clean, manipulate, and analyze data to make operational decisions
• Strong project management experience: managing timelines, stakeholders, and complex deliverables
• Deep comfort with Microsoft Excel/Google Sheets
• Intermediate experience using a programming or scripting language (most commonly Python at GD)
• Significant interest in technology, systems design, and building
• High attention to detail and strong instincts for analysis and validating data creatively and rigorously
• Structured approach to problem-solving and a drive to uncover and fix root causes
• Ability to collaborate inclusively with stakeholders across varied social, national, and cultural backgrounds

Requirements

• Manage end-to-end technical delivery for program launches
• Collaborate with Operations, Product, Research, Engineering, and Data teams
• Debug and resolve issues across multiple layers of our technology stack
• Scope and manage cross-cutting systems improvements
• Ensure all systems comply with GD’s standards for data protection, privacy, and financial controls
• Manage technical training and onboarding for operations staff and collaborators
• Lead retrospectives on program launches and technical incidents

Benefits

• Base salary: US $92,400 · KE $52,400 (Associate level)
• Base salary: US $107,070 · KE $72,550 (Manager level)
• Bonus target: 10%
• Benefits stipends: US $21,393 · KE $8,454

Company Description

GiveDirectly is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.

As a global organization working with communities to eliminate extreme poverty, GiveDirectly takes the safeguarding of its recipients, staff, and partners seriously.