[Hiring] Senior Technical Program Manager @Axon

Role Description

Axon's mission to Protect Life includes making workplaces safer for the people who serve their communities every day. As a Senior Technical Program Manager on the Enterprise Professional Services team, you will manage the program of subcontractors that gives us the capacity to install and deploy our technology around the world, and scale it to meet growing demand from our enterprise customers. You will oversee the full portfolio of subcontractors and their projects, and see your work help frontline workers in retail and healthcare feel safer on the job.

What You’ll Do

• Location: Remotely from United States, and on the road 50% of time
• Reports to: Sr Director, Professional Services
• Direct Reports: None
• Manage the program of subcontractors that extends the global capacity of the Enterprise Professional Services team, and scale it as customer demand grows.
• Establish the framework for onboarding, supporting and measuring subcontractors, including quality standards and checks that give every customer site a consistent experience.
• Manage statements of work and purchase orders, approve invoices and keep spend on budget across the full portfolio of subcontractors.
• Work alongside senior program managers who deliver to customers, so the right subcontractor capacity is in place and on track for each project.
• Run regular performance reviews with subcontractors on quality, delivery and service commitments.
• Serve as the point of escalation for subcontractor issues, spot risks early and guide them to resolution.
• Share clear status, metrics and decisions needed with the Enterprise Professional Services Leadership team.

Qualifications

• 5+ years of technical program management, including scope, schedule, risk, dependency and change management, and managing a portfolio of subcontractors or projects in deployment or field delivery.
• Experience working with subcontractors across countries, regions or time zones, and working familiarity with statements of work, purchase orders, contracts and budgets.
• Experience partnering with Product, Engineering, Sales and Services teams, and explaining technical concepts clearly to executive, technical and customer audiences.
• Comfort making sound decisions in fast-moving situations with incomplete information, and bringing clarity and calm when issues escalate.
• Analytical and problem-solving skills, with experience building practical, scalable delivery practices that improve program execution and customer outcomes across the organization.
• Bachelor's degree in business, engineering, information systems or equivalent practical experience; a Project Management Professional (PMP) or similar certification is a plus.
• You think big with a long-term view, in the spirit of Aim Far, and share our mission to Protect Life.

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• And yes, we have snacks in our offices