[Hiring] Manager, Project Operations @OSV

Role Description

The Project Operations Manager leads a team of Project Managers responsible for delivering projects across all OSV service implementations. This role provides strategic oversight, resource allocation, delivery governance, and operational leadership to ensure projects are delivered on time, within scope, and aligned to customer success.

The POM partners closely with the PMO Director and cross-functional leaders to optimize delivery frameworks, standardize processes, and foster a high-performance PMO culture. They drive portfolio-level delivery health, talent development, and continuous improvement.

Responsibilities

• Portfolio & Delivery Leadership:
  • Owns the project portfolio, ensuring appropriate PM assignment, workload balance, and alignment to business priorities.
  • Executes portfolio-level delivery assurance, identifying systemic risks and driving organizational mitigations.
  • Standardizes governance practices and audits adherence across all PM-led projects.
• Operational Excellence:
  • Owns operational delivery metrics, analyzes trends, and initiates actions to improve delivery predictability and efficiency.
  • Leads PMO tooling and process improvements, partnering with cross-functional stakeholders for adoption and integration.
  • Resolves cross-service or cross-team conflicts and ensures consistent execution across the organization.
• Leadership & Talent Development:
  • Builds PM talent pipelines by coaching PMs, driving development plans, and identifying readiness for advancement.
  • Sets expectations for PM behaviors, operating norms, and delivery quality, addresses performance concerns proactively.
  • Sponsor and contribute to continuous improvement initiatives to enhance scalability, quality, and customer outcomes.

Qualifications

• Bachelor's degree
• 8+ years of project management experience, including 3+ years leading or managing a team of project managers
• 2+ years' experience managing HCM, Payroll, Payroll Tax, or Benefits application implementations
• Demonstrated experience with portfolio-level oversight — resource allocation, workload balancing, and delivery governance across multiple concurrent projects
• Working knowledge of the following business areas: Human Resources, Benefits, Payroll, and Payroll Tax
• Experience in a BPaaS, SaaS, or professional services delivery environment
• PMP Certification or equivalent project management credential
• Preferred: Experience within the Workday ecosystem (implementation, consulting, or BPaaS operations)
• Prior people management experience including performance management and talent development
• Workday Certification
• Familiarity with Rocketlane or similar project delivery/PSA tooling

Benefits

• Encouragement to learn and share ideas
• Reward for innovative thinking, fresh perspectives, creative collaboration, and hard work
• Values-based culture
• Upward mobility and professional development opportunities