[Hiring] Project Manager, Enterprise Operations @CharterUP

Role Description

CharterUP is seeking an experienced Project Manager to join the newly established Enterprise Operations PMO. This role leads execution on CharterUP's largest and most complex client-facing engagements, from new product and program launches to large-scale, time-critical mobilizations, while also building the foundational PMO standards, charters, governance cadences, and reporting processes the function runs on. You will report directly to the Director of Enterprise Strategy & Operational Excellence and partner across Enterprise Operations, Technology, Finance, Legal, and client-facing teams to deliver initiatives spanning client programs, system implementations, internal process builds, regulatory rollouts, and more.

What You’ll Do

• Own end-to-end delivery of CharterUP’s largest and most complex cross-functional projects, spanning large-scale client-facing launches, systems and technology initiatives, internal process changes, regulatory rollouts, and other high-priority operational initiatives, from business case through close-out and retrospective.
• Lead project management for large-scale, time-critical mobilizations driven by urgent client or market disruptions, coordinating workstreams across the organization and driving execution from initial planning through deployment and closeout. Maintain and continuously improve a standing mobilization playbook that can scale to future projects.
• Lead the stand-up and launch of complex client-facing projects and events, then transition ongoing, business-as-usual execution to the assigned account manager once the program is running smoothly.
• Help build and refine the foundational PMO standards: project charter templates, status reporting formats, risk and issue logs, governance cadences, and project intake processes.
• Develop business cases and project charters that clearly define scope, success metrics, resourcing, and timeline for new initiatives.
• Hold cross-functional partners accountable to deliverables and deadlines without having formal authority over them.
• Lead change management for the initiatives you run, driving adoption and managing resistance through the transition, not just tracking the project plan.
• Plan and manage project schedules, dependencies, critical paths, and resourcing conflicts across multiple concurrent projects.
• Identify risks early and build mitigation plans before they become issues.
• Run and lead project meetings, including kickoffs, working sessions, executive steering committees, and cross-functional workstreams, driving clear decisions, owners and action items rather than status recitals.
• Maintain project ledgers, trackers, RAID logs, RACI charts, and brief leadership clearly and concisely as needed.
• Track project budgets against plan and flag variances early.
• Apply Lean Six Sigma and Agile principles to cut waste and manual effort out of how projects get delivered.
• Create SOPs, guides, and training materials tied to the projects you run, so the process outlives the project.
• Partner with the Director to help shape the long-term PMO roadmap and operating model, thinking ahead of the current project list.

Qualifications

• 5+ years of project or program management experience, including standing up new programs, processes, or systems in ambiguous or undefined environments required; not just executing an existing playbook.
• Demonstrated experience managing cross-functional projects spanning technology/systems implementations, client-facing initiatives, and internal process or operational change.
• Experience leading or playing a key role in large-scale, client-facing program launches or time-critical, high-stakes mobilizations under pressure.
• Experience leading change management for process or system transitions, including driving adoption and managing resistance, not just tracking a project plan.
• Experience writing business cases and project charters that have been funded and delivered.
• A track record of holding stakeholders accountable and driving outcomes without formal authority over the people involved.
• Strong meeting facilitation and executive communication skills, with the confidence to drive accountability and decisions across stakeholders at all levels of the organization.
• Working knowledge of risk identification and mitigation planning.
• Experience managing or tracking project budgets and reporting variances.
• Excellent written and verbal communication skills, with the ability to brief senior leadership clearly and concisely.
• Experience building SOPs, process documentation, or training materials.
• A bias for action and comfort making progress with incomplete information.
• PMP, CAPM, or an equivalent project management certification preferred.
• Lean Six Sigma and/or Agile/Scrum certification preferred.
• Experience in a high-growth technology, marketplace, logistics, or transportation environment is a plus.

Travel

• Occasional travel to client locations to assist in project launches and operations.
• Occasional travel for team onsite meetings.
• Estimated Travel: 35%
• Travel needs may change based on company needs.

Recruiting Process

• Step 1 - Video call: Talent Acquisition interview
• Step 2 - Video call: Hiring Manager interview
• Step 3 - Video call: Team interviews
• Step 4 - Video call: Case study presentation
• Step 5 - Offer & Background Check

Benefits

• Flexible Work Model: CharterUP operates as a remote-first company, with select roles requiring regular, in-office presence based on team and business needs.
• Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits.
• Time Off to Recharge: Paid time off so you can truly unplug. U.S.: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays.
• Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance where available.
• Performance-Driven Culture: Join a fast-moving, ambitious, and collaborative team that wins together.
• Referral Rewards: Earn bonuses for bringing top talent to the team.
• Planning for the Future: Long-term financial planning support. U.S.: 401(k) plan.
• Top-Tier Tech: Choose a Mac or PC, plus monitor, keyboard, and mouse to hit the ground running.

Company Description

CharterUP is transforming the $365 billion global group transportation and mobility market with an AI native platform that powers modern charter, shuttle, and emerging autonomous vehicle operations. Trusted by many Fortune 500 companies, CharterUP connects enterprises, institutions, and event organizers with thousands of vehicles nationwide, while increasingly serving as the operating system for large scale shuttle and transit programs across airports, campuses, industrial sites, and major events.