[Hiring] Manager, Production Management @CVS Health

Role Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Primary Job Duties & Responsibilities

• Provide oversight and direction to a team in accordance with the organization's policies and procedures.
• Provide mentoring and coaching to junior colleagues, including sharing of experience and lessons learned to enhance/develop their capabilities, leading to the development of talent depth across the company.
• Develop and implement strategic programs and projects that align with the company's healthcare business objectives.
• Collaborate with leadership to define program goals, scope, and success metrics.
• Lead cross-functional project teams and provide direction and support throughout the project lifecycle.
• Identify areas for improvement in the demand planning process and implement solutions to increase accuracy and efficiency.
• Responsible for production of one or more high-volume, complex, national clients that require consistent monitoring, escalation and analysis to achieve production goals.
• Regularly provide updates to senior leadership on production for national clients, as well as on special topics related to prioritization and ensuring success.
• Research, track, monitor, and control membership levels and production levers for the assigned clients to meet and exceed our client commitments, goals, and expectations.
• Make data-driven decisions to drive continuous improvement and make adjustments as needed to optimize program outcomes.
• Identify and mitigate risks and issues that may impact program success.
• Collect and analyze membership trends, customer demand, and historical performance data to create accurate demand forecasts.
• Develop and help implement client goals and production plans for assigned clients, partnering with Client Success and GeoMode.
• Work with the Operations team to monitor levers implemented for assigned clients to prioritize and maximize production as defined by Client Success and GeoMode.
• Consolidate complex analyses into simple, consumable content.
• Monitor production performance KPIs of assigned clients, including SLAs.

Qualifications

• 5 to 7 years of prior relevant experience.
• 5 or more years of experience managing and handling national-level clients.
• Advanced Excel skills, including skill with pivot tables, VLOOKUP.
• Strong communication and collaboration abilities.
• Detail-oriented and able to work efficiently under pressure.
• Excellent problem-solving skills and the ability to make data-driven decisions.
• Ability to deal with ambiguity and adapt to changing business conditions.
• Strong organizational, problem-solving, and analytical skills, with the ability to manage multiple priorities.
• Ability to travel.

Preferred Qualifications

• Experience using Snowflake and/or PowerBI.
• Experience/Training in Project Management.
• Healthcare experience and background.

Education

• Post secondary / high school education or specialized training, i.e., technical/vocational programs.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.

Pay Range

The typical pay range for this role is: $60,300.00 - $132,600.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Application Information

We anticipate the application window for this opening will close on: 12/27/2026. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.