[Hiring] Implementation Manager @MediSpend

Role Description

Reporting to the Director, SaaS Implementation & Service Delivery, the Implementation Manager is a client-facing, hands-on implementation professional responsible for delivering successful implementation solutions, and establishing the foundation for long-term client relationships. This role includes a diverse set of responsibilities and requires collaboration with all members of the Medispend team. The ideal candidate will be intelligent, attentive to detail, flexible and comfortable working in a fast-moving, entrepreneurial environment.

• Manage client implementations from Project Kickoff through Production deployment
• Develop and maintain project plans, milestones, goals, deliverables, risks and critical dependencies in collaboration with both internal and client stakeholders
• Effectively communicate project updates and expectations to team members and management in a timely and clear fashion
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans
• Facilitate client discovery and solution-design sessions, document decisions, and supported implementation approach within Medispend best practices
• Serve as primary solution lead and SME, translating client business requirements into supported configuration, workflow and technical solutions
• Manage and perform hands-on configuration
• Critical liaison between the Medispend development team and clients ensuring all milestones and technical dependencies are achieved on schedule and surpassing client expectations
• Review updates made by development team, support quality assurance and client user acceptance testing
• Oversee client acceptance testing - track issues and testing feedback, and coordinate resolution of critical items in alignment with the approved solution design, project scope, and supported functionality
• Diagnose client issues and escalate to development team
• Create training materials and documentation of client workflows, and conduct train-the-trainer sessions to support client readiness
• Provide cross-functional support to the Customer Success and Managed Services teams, contributing to customer support delivery, data management and remediation, and report generation based on workload and customer needs
• Contribute to the continuous improvement of the implementation team by identifying opportunities to improve delivery, developing and sharing best practices, and bringing forward practical ideas that strengthen client outcomes

Qualifications

• 5+ years’ experience in a SaaS or other high-tech environment.
• 5+ years’ experience in project management and implementing software solutions.
• Familiar with US and OUS Transparency and Compliance within the Life Sciences Industry
• Bachelor’s degree in Information Systems, Computer Science or related field preferred; PMP certification a plus
• Experience in Confluence, JIRA, Zendesk and Smartsheet a plus.

Requirements

• Deep understanding of project management methodology, including project planning and risk management
• Demonstrated ability to build and maintain client relationships
• Strong oral and written communication, facilitation, negotiation, and organizational skills
• Proven track record of successfully manage expectations with client and stakeholders at all organizational levels
• Ability to manage multiple concurrent projects, shift priorities as required, remaining professional and calm under tight deadlines
• Exceptional ability to participate as an individual contributor and team player with high attention to detail in a dynamic, fast paced, entrepreneurial environment
• Excellent interpersonal skills with the ability to communicate effectively with all organization levels, build strong working relationships, and collaborate across internal teams
• Demonstrated proficiency in using both Mac and Windows MS Office Suite platforms including Word, Excel, PowerPoint and Outlook

Benefits

• Merit-based compensation – Competitive base salary plus bonus
• Work from anywhere – Roles are open to candidates located anywhere in the US (United States)
• Unlimited PTO (Paid Time Off), including Paid Holidays and Sick Leave
• 401k+ Match
• Comprehensive health, dental, and vision insurance
• Paid Parental Leave
• Health and wellness perks including life & disability insurance, healthcare funding options like FSAs (Flexible Spending Accounts) and HSAs (Health Savings Account), Dependent Care, an EAP (Employee Assistance Program) program, discounts, Learning and Development