[Hiring] Implementation Manager @Odyssey

Role Description

As the Implementation Manager, you will own outcomes, full stop. You are not ticking a box and passing off your customer; you are ensuring the customer is deployed effectively and that the value Odyssey brings is transparent. The decision to continue business with us should be a no-brainer. You are the Odyssey vanguard and will embed with customers from kick-off, through go-live, and over their entire contractual lifecycle.

What You’ll Do

• Fully understand all elements important to the customer that may impact deployment and communicate this effectively with internal teams.
• Deploy Odyssey to our customers, ensuring successful completion of contractual requirements and go-live milestones.
• Build strong partnerships and lines of communication with both internal and external stakeholders.
• Develop deployment plans and lead these plans with State stakeholders and internal Odyssey teams, including Engineering, Product, and Support.
• Provide technical knowledge and understanding of Odyssey’s platform to various technical and non-technical stakeholders, driving deployment of technical solutions and configurations.
• Drive all customer growth and adoption, leading to successful renewal.
• Ensure we’re deploying customers in a scalable and effective way; i.e., don’t re-invent the wheel for every new customer.

Qualifications

• You are a strong leader who can align stakeholders, build consensus, and drive action across cross-functional teams to keep complex initiatives moving forward.
• You are an excellent communicator who can translate complex customer plans into clear actionable messaging for internal and external audiences.
• You have 5+ years of experience in an implementation or customer success role with hands-on experience deploying actual technology products.
• You have experience managing long-term, complex, and technical implementation cycles ranging 6+ months from start to finish.
• You thrive in an early stage SaaS startup environment where ambiguity is the norm and speed matters.
• You have strong technical acumen; you understand how to deploy technical systems and can hold your own in high-level technical discussions with the customer.
• You have a high degree of empathy; ability to understand the perspective of our customers and end users to allow you to chart the path forward.
• You have an owner mindset, strong sense of accountability, and are a creative problem solver.
• You’re a team player with a positive attitude, strong work ethic, and a commitment to continuous improvement.
• You have an analytical mindset with the ability to use SQL and/or advanced Excel techniques to investigate data.
• If you have experience working with government agencies, that’s a strong plus.

Requirements

• Applicants must be currently authorized to work in the United States on a full-time basis.

Benefits

• Medical/Dental/Vision plan(s)
• Health services
• Short term disability
• Unlimited PTO
• More benefits available

Company Description

Odyssey sits at the intersection of GovTech, EdTech, and FinTech. We are a public-sector operator, a technology company, and a program delivery partner all at once. The work we do is civic infrastructure — it determines whether families can access life-changing educational opportunities.