[Hiring] Senior Manager, Group Implementation @Aflac, Incorporated

Role Description

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way.

This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting as a Champion for Change
• Acting with Integrity
• Communicating Effectively
• Demonstrating Initiative
• Developing Talent
• Managing Performance
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Broad knowledge of federal, state, and local regulatory and insurance requirements.
• Broad knowledge of standard concepts, practices, and procedures related to the insurance industry.
• Demonstrated ability to apply operations management and business process re-engineering tools and techniques to a wide variety of business techniques.
• Strong project management, leadership, and practice development skills.
• Strong personal computer skills with experience in Windows-based software.
• Excellent presentation, oral, written, and interpersonal communications skills to effectively interact with Aflac’s senior management and internal and external contacts.

Qualifications

• Bachelor's Degree in a related field
• 8+ years of professional related work experience
• 5 years in a supervisory/managerial capacity leading diverse work groups
• Or an equivalent combination of education and experience

Requirements

• Experience in the insurance industry (preferred)

Principal Duties & Responsibilities

• Leads the implementation function, ensuring operational alignment between the business and third-party partnerships.
• Oversees renewal support, plan change execution, and service delivery for complex, high-value accounts; ensures initiatives are completed accurately, on time, and in compliance with regulatory and contractual requirements.
• Directs the implementation of plan changes for custom business and specialized market segments, ensuring tailored solutions meet unique client needs.
• Establishes governance standards and oversight for EDI change management; ensures processes are optimized for scalability, compliance, and efficiency.
• Owns business operations process flows and work instruction governance; ensures documentation is maintained, accessible, and standardized across the division.
• Serves as the senior escalation point for implementation related issues; provides resolution direction for cross-functional leaders, to include Enrollment Platforms, and Premier Broker relationship management teams.
• Partners with cross-functional leadership like product, technology, and operations leadership to evaluate and enhance process flows; champions initiatives that improve accuracy, reduce cycle times, and enhance the customer experience.
• Oversees onboarding of new administrators and platform relationships; ensures cross-functional readiness and alignment for smooth integration.
• Provides senior leadership, coaching, and development to implementation managers and renewals team, building a culture of accountability, continuous improvement, and operational excellence.
• Monitors organizational performance metrics to identify trends, risks, and opportunities; leads process improvement and transformation initiatives in eligibility and plan change operations.
• Establish standards and best practices for implementation processes, documentation, and change management.
• Performs other duties as required.

Benefits

• Medical, dental, and vision coverage
• Prescription drug coverage
• Health care flexible spending
• Dependent care flexible spending
• Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no cost to employee)
• 401(k) plans
• Annual bonuses
• Opportunity to purchase company stock
• 11 paid holidays
• Up to 20 days PTO to be used for any reason
• State-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
• Compliance with all applicable leave laws, including sick and safe leave, and adoption and parental leave