[Hiring] Customer Implementation Manager @EverCommerce

Role Description

Briostack, part of EverCommerce, is looking to hire motivated, goal-oriented, and dependable people to expand our Client Services team. As a Customer Implementation Manager, you will have an advanced focus on high-profile and enterprise customers that will require a special touch and the ability to connect. You will manage account implementation from sign-on through the transition to a Customer Account Manager (CAM). This includes providing onboarding, support, training, and guidance through the adoption of Brio, our SAAS-based ERP designed specifically for pest control companies.

This role is primarily responsible for the period of time that will most greatly impact the success of a customer. This is a high-touch position with a strong need for understanding customer progression through implementation. We are looking for individuals who are willing to take on large tasks and manage every aspect of our onboarding process.

Responsibilities

• Train customers to make a transition from old to new ways of thinking
• Consult with customers to understand their business and recommend best practices in the use of the software
• Handle customer support calls during the Engagement process
• Train customers and their staff in the use of the software both online and in person
• Manage a data migration with high attention to detail
• Nurture customer relationships to build trust
• Participate in the ongoing creation and updating of best practices for role and department
• Operate across department boundaries
• Consistently increase your knowledge of the software and the industry
• Collaborate with other departments when necessary to help the customer be successful
• Potentially some travel
• Willingness to work over 40 hours when necessary
• Help customers become an expert on the product which includes using all features to the fullest

Qualifications

• Delivery of technology training in a corporate setting in-person and via the web
• Proven ability to manage multiple projects with tight deadlines
• Customer service/support experience
• High attention to detail
• Excellent written and verbal communication skills
• Project development experience
• Bachelor's degree or associate degree with comparable experience
• Working well across departments
• Ability to prioritize and organize tasks
• Data conversion or migration experience preferred
• Software implementation experience preferred

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Day 1 access to a robust health and wellness benefits, including an annual wellness stipend
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program

Compensation

The target base compensation for this position is $50,000 to $60,000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

Company Description

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 745,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals.

With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications.